IT Support Technician III

DPP is seeking an IT Support Technician III for an opportunity with our client in the Aerospace and Defense Industry.
 
Work Location: Onsite in Englewood, CO
Duration: 12 months
Terms: W2 Contract
 
Responsibilities:

• As an IT Support Technician III, you will be using your skills and expertise to provide computer, hardware, and software support to our employees.
• Assist with supporting executives during high-level meetings, and presentations and ensuring devices, connectivity, and collaboration tools function seamlessly.
• You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software.
• You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.

Required Qualifications:

• Customer/solution ownership, an overall drive for excellence.
• Demonstrate strong executive presence with the ability to communicate clearly, confidently, and professionally with senior leaders.
• Team focused with the capacity for knowledge sharing.
• Strong written and verbal communication skills with end users.
• Must have interdepartmental networking abilities and effectively build trust among all executive stakeholders.
• Drive to maintain current knowledge of industry trends and potential impact on the business.
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction.
• Ability to understand user and business needs and translate to technical solutions.
• Ability to manage small IT projects.
• In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals.
• Comprehensive troubleshooting skills of industry standard hardware and software products/services.
• Maintain a professional presence, customer service mindset, and ability to work independently.
• Associate’s degree in a related field of study with 4 or more years of relevant experience;
• Higher education may substitute for relevant experience;
• Relevant experience may be considered in lieu of required education.

Physical/Mental/Emotional Requirements:

• Frequently walk, sit, stand, climb stairs and steps.
• Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity.
• Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors.
• Frequently requires hearing abilities to include discerning different tones and volumes.
• Occasionally lifting or carrying up to 50 lbs.

Working Conditions:

• Rarely exposed to outdoor elements (high/low temperatures, sun, rain/snow, etc.)
• Rarely exposed to fumes or hazardous chemicals/materials.
• Rarely exposed to loud noises.

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.
 
Interested? Learn more:
Click the apply button to learn more about this position (#26-01318).