Hotel Night Auditor

Integra is looking for a dependable, personable hospitality professional to join their team in a hybrid role. You'll greet guests at the front desk early in the week on Day Shift (7am-4pm) then switch to the night audit shift to close out the day's books and keep the property running smoothly overnight (Thurs-Fri).
Key Responsibilities
Front Desk (Monday - Wednesday)DAY SHIFT

• Welcome guests warmly and check them in and out efficiently and accurately
• Create, modify, and cancel reservations by phone, email, and in person
• Assign rooms, issue keys, and explain hotel amenities, services, and policies
• Answer guest questions about the property and the local area
• Handle guest requests and concerns with patience and a solution-first mindset
• Process payments and handle cash, credit cards, and deposits accurately
• Coordinate with housekeeping and maintenance to resolve room issues quickly
• Manage incoming calls and messages, and pass along information at shift change
• Keep the lobby and front desk area clean, organized, and presentable

Night Audit (Thursday - Friday)

• Perform the nightly audit, verifying and reconciling all guest accounts and folios
• Post room charges, taxes, and incidentals accurately
• Run, review, and distribute end-of-day reports (revenue, occupancy, arrivals/departures)
• Identify and correct discrepancies, and document adjustments clearly
• Balance cash drawers and reconcile cash, credit card, and other payment totals
• Prepare deposits and shift paperwork per hotel procedures
• Roll the system date and complete the end-of-day close
• Check in late arrivals and handle overnight reservations and walk-ins
• Respond to overnight guest requests, calls, and concerns
• Conduct security rounds and follow safety and emergency procedures
• Leave the front desk organized for the morning team with a clear handoff

Qualifications and Requirements

• High school diploma or equivalent
• Ability to work the full hybrid schedule, including overnight shifts
• Reliable transportation, including for overnight hours
• Strong customer service skills and a friendly, professional presence
• Solid math skills and attention to detail, with comfort handling cash
• Clear verbal and written communication skills
• Basic computer proficiency
• Ability to stay calm, alert, and organized, and to work independently overnight
• Ability to pass a background check [and drug screen, if required by the client]
• Legally authorized to work in the United States

Preferred Skills and Experience

• Previous hotel front desk and/or night audit experience
• Experience with a Property Management System (PMS) such as Opera, Fosse, Maestro, Choice Advantage, or similar
• Familiarity with hotel accounting, audit procedures, and cash handling
• Microsoft Office experience (Excel and Word)
• Bilingual in English/Spanish
• Prior hospitality, retail, or customer-facing experience
• Military experience welcome. We value the discipline and dependability veterans bring.