Mx Onboarding & Activation Specialist

Join Our Team in Vibrant Los Angeles, CA!

We are seeking a dynamic professional to oversee the end-to-end activation process for our $12 Meal Box program at DoorDash. This role is perfect for those who thrive in a hands-on, technical environment and have a passion for the restaurant and food & beverage industry. You will play a crucial role in ensuring our merchant partners are fully operational with live menus on DoorDash.

Key Responsibilities

• Review and validate merchant menu items against SKU/menu approval criteria.
• Coordinate and troubleshoot photoshoots, addressing any quality issues or vendor escalations.
• Upload menu items and photos into DIME and various POS systems.
• Lead merchant onboarding calls to confirm activation steps and expectations.
• Manage follow-up with unresponsive merchants through structured outreach.
• Maintain accuracy in sales trackers and escalate POS-specific technical issues as needed.
• Conduct quality assurance once merchants are live and notify stakeholders of activation status.

Requirements

• Experience in the restaurant or food & beverage industry.
• Hands-on experience with restaurant/retail POS systems such as Toast, Square, or Clover.
• Experience in merchant/customer-facing onboarding, activation, or implementation support.
• Strong phone and email outreach skills.
• Detail-oriented with data entry and tracker management skills.
• Comfortable with Slack-based, ticket/escalation-driven workflows.

Preferences

• Prior exposure to DoorDash Merchant Portal, DIME, or Snappr.
• Bachelor's degree.

If you're ready to take on this exciting opportunity and make a significant impact, apply now and join our team in Los Angeles!

Subject Line: Exciting Opportunity as an Onboarding & Activation Specialist