Service Desk Technician

IT Service Desk / Desktop Support Technician

Location: Kansas City, KS
Class/Area: DSTI / IT
Contract Length: 13 weeks

Schedule

• Shift: Evening
• Hours: 8-hour shifts
• Shift Time: 3:00 PM 11:30 PM
• Rotation: 8 days on / 2 days off, followed by 7 days on / 4 days off
• Weekend Requirement: 2 weekends per month
• Holiday Requirement: Holidays required when they fall within the scheduled rotation
• Floating: None
• On-Call: None

Orientation & Training

• Monday: New Employee Orientation
• Tuesday: Customer Service Training
• Remainder of the Week: Training on the assigned unit
• Non-Billable Orientation: 8 hours

Position Overview

The IT Service Desk / Desktop Support Technician will provide technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. The successful candidate will deliver high-quality customer service while supporting users through multiple communication channels, including phone, email, online chat, remote support, and in-person assistance.

Required Qualifications

• Associate degree in Computer Systems, Information Technology, or a related field, or a minimum of two years of equivalent IT experience.
• Experience troubleshooting and resolving computer hardware, software, and network-related issues.
• Strong customer service, communication, documentation, and problem-solving skills.
• Ability to provide technical support by phone, email, online chat, remotely, and in person.
• High school diploma required.
• Microsoft Windows certification or willingness to obtain certification within the first six months.

Preferred Qualifications

• Previous Call Center or Service Desk experience.
• Experience maintaining, troubleshooting, installing, configuring, and upgrading computer equipment.
• Experience documenting service tickets and working within established Service Level Agreements (SLAs).
• Experience providing basic technical training to end users.

New Graduates

Yes. New graduates are accepted if they possess an Associate degree in Computer Systems, Information Technology, or a related field.

Candidates without the required degree may qualify with a minimum of two years of relevant IT experience.