Service Desk Technician
| Verified Pay check_circle | Provided by the employer$50000 per year |
|---|---|
| Hours | Full-time |
| Location | Dallas, TX Dallas, Texas open_in_new |
About this job
Job Description
Service Desk Technician
The Midtown Group Location: Dallas, TX (Onsite) Salary: $50,000 annually
About the Opportunity
The Midtown Group is seeking a customer-focused and technically minded Service Desk Technician to support end users with a variety of HR, payroll, onboarding, timekeeping, and business application-related issues. This is an excellent opportunity for someone who enjoys problem-solving, helping others, and building technical and business knowledge within a collaborative support environment.
The ideal candidate will have strong customer service skills, experience troubleshooting software or business applications, and the ability to communicate effectively with users at all levels.
Responsibilities
- Respond to incoming support requests via phone, email, and ticketing systems
- Troubleshoot and resolve issues related to:
- Time & Attendance systems
- Employee Onboarding
- Payroll processes
- HR-related applications and policies
- Provide exceptional customer service while delivering timely issue resolution
- Guide end users through system navigation and process-related questions
- Prioritize and manage support tickets to meet service-level expectations
- Communicate support status and updates to users proactively
- Escalate complex issues when necessary and coordinate with internal teams
- Document customer interactions, resolutions, and troubleshooting steps
- Contribute to knowledge base articles and process documentation
- Support continuous improvement initiatives within the service desk team
Qualifications
- Previous customer service, help desk, service desk, or technical support experience
- Strong troubleshooting and problem-solving skills
- Familiarity with general IT, HR, and business process terminology
- Experience supporting software applications and end users
- Proficiency with Microsoft Office 365 and Microsoft Teams
- Excellent written and verbal communication skills
- Ability to work independently while collaborating effectively with a team
- Strong organizational skills and attention to detail
Preferred Qualifications
- Experience supporting HRIS, HCM, payroll, or ERP systems
- Exposure to SAP SuccessFactors, Workday, ADP, UKG, or similar platforms
- Experience using ITSM or ticketing systems
- ITIL Foundation, SAP, AWS, or other technical certifications
- Associate's or Bachelor's degree in Information Technology or a related field
What We're Looking For
- A positive, customer-first mindset
- Strong integrity and professionalism
- Willingness to learn and adapt in a fast-paced environment
- Ability to manage multiple priorities effectively
- Excellent interpersonal and relationship-building skills
- Self-motivated and proactive approach to problem-solving
Why Apply?
- Stable full-time opportunity
- Collaborative and team-oriented environment
- Hands-on experience supporting HR and business applications
- Professional growth and learning opportunities
- Opportunity to develop technical, customer service, and business process expertise
Job Type: Full-Time
Location: Dallas, TX (Onsite)
Compensation: $50,000 per year
The Midtown Group is an Equal Opportunity Employer and welcomes candidates from diverse backgrounds and experiences.
Our partner has areas for professional growth within a collaborative working environment!!
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