Clerical Assistant

Customer Service Representative
On Site 503 Carr Road Wilmington DE
$16.39/hr. W2

6 month minimum contract

We're going to use these temps for a new case mailing we're sending in December as well as the tax form calls starting at the end of January

Entry level, responding to customer requests needing duplicate 1099s

Job Description:
Pension Customer Service Representative: you will be responsible for providing personalized and professional service to participants of over 630 Pension Plans in response to incoming inquiries related to their 1099 tax forms. This may include updating addresses, mailing, emailing, or faxing duplicate copies of annuitants 1099 tax form. Respond positively to participant incoming calls, providing a high level of service and quality that exceeds customer expectation. Provide necessary and appropriate assistance in the completion of the 1099 request both phone and mail. Coordinate duties and tasks by effective prioritization of responsibilities and time management.
What we are looking for:
Attention to detail and accuracy
Excellent written and oral communication skills
Good problem solving and analytical skills
Strong Customer and Team Orientation
Ability to work independently with minimal supervision
Proficient in MS Office: Word, Excel, and Outlook