General Manager

General ManagerCRDN of Atlanta East & NE GeorgiaLocation: Marietta, GA (in-office + regional travel)Pay: $90,000 $110,000 base salary (based on experience) + quarterly profit-based bonusJob Type: Full-time About CRDN of Atlanta East & NE Georgia

CRDN is the largest network of full contents restoration specialists in North America, with locations across the U.S., Canada and the United Kingdom. Since 2001, CRDN is a leader in the industry in restoring belongings damaged by fire, smoke, water, soot and mold, from clothing and textiles to electronics, artwork, furniture and hard contents. When disaster strikes, CRDN works with policyholders, insurance adjusters and contractors to save what matters, reduce replacement costs and help families recover faster.

CRDN of Atlanta East & NE Georgia is based in Marietta and serves the Atlanta metro and Northeast Georgia. The team works mainly with insurance adjusters on residential and commercial claims and has built strong relationships with agents, adjusters and contractors throughout the region.

About the Role

Our long-time General Manager is retiring at the end of the year. This is an opportunity for an experienced restoration leader to step into an established, profitable operation and own its day-to-day success. Youll report directly to owner and CEO Keith Martin and lead the full Marietta team, including production, office staff and our marketing representative.

What Youll Do

Operations & Production

      Oversees department heads production, warehouse, and field teams

      Maintains a consistent & productive workflow for all restoration production while minimizing overtime, maintaining all quality standards

      Properly coordinates and completes all restoration production work in a timely manner while working with other departments and managers as needed

      Order office, warehouse and jobsite supplies

People Leadership

      Lead all HR matters, including hiring, performance management, discipline and terminations

      Assist in training and work to improve efficiency within the departments

      Conduct employee evaluations and oversee staff training

      Manage and support the marketing representative

      Issue directive to various departments outlining policy, program or operational changes that need to be implemented.

Financial & Program Management

      Handle billing for all program and non-program jobs, and manage collections

      Ensure full compliance with carrier and program requirements

      Calculate and submit monthly commissions

      Set and track quarterly and annual production and sales goals

Client & Stakeholder Relationships

      Serve as the main point of contact for staff, homeowners, contractors and insurance adjusters

      Build relationship with adjusters and contractors

      Resolve customer complaints and issues quickly and professionally

      Attend industry conferences and trainings as directed by ownership

Who Thrives in This Role

Youre an outgoing leader who cares about your team, and youre also assertive and attentive. You dont avoid conflict. You can be compassionate with your staff while holding firm on expectations. You have an owners mindset and put the health of the business first. You multitask well and communicate clearly with everyone from technicians to adjusters. You stay flexible when plans change, which in restoration they often do.

Location

Marietta, GA. Atlanta-area candidates strongly preferred; relocation assistance is not available.

Requirements

What You Bring

Required

      35+ years of restoration industry experience (any restoration background; contents experience a plus)

      Experience leading people, whether as a manager, assistant manager or project manager running crews

      Proven ability to hold people accountable and handle difficult conversations directly

      Proficiency in Microsoft Office (Word, Excel)

      Experience using a CRM (training on our in-house software provided)

      Willingness to travel within a 120-mile radius of Atlanta as needed

      Valid drivers license and clean driving record

Preferred

      12+ years in a formal management role

      IICRC certification(s)

      Bachelors degree

      Experience with insurance program work, billing and collections

Benefits

Compensation & Benefits

      $90,000 $110,000 base salary, based on experience

      Quarterly bonus based on company profitability

      401(k)

      Lead an established operation backed by a national brand, with direct access to ownership