Customer IT support

Job ID: 2449
Location: Reno, Nevada
Contract Duration: 3 months, with a possibility of extension
Interview Type: Virtual
Work Arrangement: On site Monday-Friday 8-5

Pay Rate: $31/hr on w2

Job Overview

Entry-level IT Support position responsible for providing first-level technical assistance to internal teams and senior staff.

Key Responsibilities

• Image laptops and prepare computers for new hires.
• Set up and configure computers and related equipment.
• Provide basic IT troubleshooting and technical support.
• Provide first-level support for selected CRL applications.
• Assist internal teams and senior team members with IT-related issues.
• Deliver technical support onsite, remotely, and over the phone.

Required Skills and Qualifications

• Strong communication and customer service skills.
• Basic IT troubleshooting and computer setup knowledge.
• Ability to provide first-level technical support.
• Good interpersonal skills and the ability to assist internal users effectively.

Candidate Profile

• Entry-level IT support candidates are preferred.
• Senior-level candidates with extensive experience are not required.
• Networking experience is not required.