ServiceNow SAM Analyst

Location: North Billerica, MA

Onsite Flexibility: Onsite

• Position Type: Direct Placement
• Pay / Salary: $77,900 $103,800 / Year (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This role is a Software Asset Management (SAM) Analyst position responsible for managing and optimizing software assets throughout their lifecycle using the ServiceNow SAM platform. The analyst is responsible for maintaining license compliance, reducing software costs, improving asset data quality, and minimizing audit and operational risk while partnering with IT, Procurement, Finance, Security, and Legal stakeholders.

• Manage software asset inventory, entitlements, usage data, and compliance activities using ServiceNow SAM Professional
• Configure, maintain, and enhance the ServiceNow SAM platform, including software models, entitlements, and normalization processes
• Implement and validate ServiceNow SAM configuration changes, upgrades/patches, and new features; build and maintain dashboards and automate SAM workflows where possible
• Maintain data integrity across CMDB and asset repositories; validate and reconcile data from discovery tools, contracts, invoices, and vendor portals
• Track software usage vs. entitlements; perform reconciliation and compliance reporting to identify and mitigate license risk
• Support internal and external vendor audits (e.g., Microsoft, Oracle, Adobe); prepare audit evidence and maintain licensing documentation
• Analyze usage and licensing data to identify cost optimization opportunities (e.g., reclamation/re-harvesting, downgrades) and support license utilization improvements
• Support software request, approval, and fulfillment workflows
• Integrate SAM with discovery and endpoint/asset sources (e.g., ServiceNow Discovery, SCCM, Intune; other tools as applicable)
• Work with the internal ServiceNow team, partner with Procurement, Finance, and Security stakeholders to communicate compliance posture, savings opportunities, and risk
• Assist with defining and enforcing SAM governance, standards, and best practices; support continuous improvement of SAM processes and tooling and provide executive-level insights via reporting and dashboards
• Partner with Procurement and Legal on software contracts, renewals, and licensing terms; support vendor negotiations with accurate usage and entitlement insights

• Hands-on experience with SAM/ITSM tooling; ServiceNow SAM experience strongly preferred
• Working knowledge of major software licensing models (e.g., Microsoft, Oracle, IBM, Adobe, SAP, and SaaS licensing models)
• Experience with CMDB and ITSM processes
• Strong analytical, reporting, and problem-solving skills
• Excellent communication and cross-functional collaboration skills

• ServiceNow SAM, ITAM, or ITIL certification
• Experience supporting software vendor audits and license compliance reviews
• Familiarity with software discovery and endpoint management tools
• Experience with cloud and SaaS licensing models
• Ability to interpret software contracts, licensing agreements, and renewal terms

• Bachelor's degree in Information Systems, Business, or a related field (or equivalent experience)

• 3 5 years of experience in Software Asset Management (SAM), IT Asset Management (ITAM), or a related discipline

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

This client is a leading provider of advanced sensing solutions for thermal imaging, threat detection, and public safety, serving defense, industrial, and commercial markets across the United States and internationally. The organization employs hardware and software engineers, systems analysts, IT asset management professionals, and program managers who collaborate across multidisciplinary teams to deliver mission-critical technology products.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-17719 Industry: Data & Analytics

#LI-Onsite #gttic #gttjobs

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers

Awards

SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015