Smoothie King - Team Captain - Now Hiring

Job Title: Team Captain

Location: Smoothie King, 2071 W Millbrook Rd, Suite 111, Raleigh, NC 27612

$11 to $12/hour

Send your resume at: 

Position Summary

The Team Captain is the shift leader responsible for ensuring smooth daily operations while delivering an exceptional guest experience. This role leads Team Members during assigned shifts, coaches the team, maintains food safety and brand standards, and supports the General Manager in achieving operational goals. The Team Captain leads by example, creates a positive team environment, and helps ensure every guest receives fast, friendly, and accurate service.

Key Responsibilities

Shift Leadership

• Lead daily shift operations and ensure Smoothie King standards are met.
• Conduct pre-shift huddles and assign team positions and responsibilities.
• Delegate daily tasks and monitor shift performance.
• Coach and support Team Members throughout the shift. 

Guest Experience

• Deliver outstanding guest service and lead by example.
• Resolve guest concerns using approved service recovery techniques.
• Perform final quality and accuracy checks before orders are served.
• Ensure speed, accuracy, and hospitality standards are consistently met. 

Operations

• Build prep lists using daily sales projections and ensure products are fully stocked.
• Oversee food preparation, cleanliness, inventory rotation (FIFO), and food safety.
• Assist with cash handling, drawer counts, refunds, and POS transactions.
• Complete daily operational checklists and maintain equipment. 

Team Development

• Train and mentor new Team Members.
• Reinforce Smoothie King recipes, procedures, and service standards.
• Promote teamwork, accountability, and a positive work environment. 

Required Qualifications

• Minimum age of 16 years
• At least 6 months of restaurant, retail, or customer service experience
• Previous leadership or shift lead experience preferred
• Strong communication, leadership, and problem-solving skills
• Ability to work flexible schedules, including evenings, weekends, and holidays
• Ability to work in a fast-paced environment 

Physical Requirements

• Stand for extended periods
• Lift up to 30 lbs.
• Perform repetitive movements and work safely around kitchen equipment 

What We Offer

• $11 to $12 /hour
• Leadership training and development
• Flexible scheduling
• Employee discounts
• Opportunities for advancement to Assistant Manager and General Manager
• Positive, team-oriented work environment

If you're ready to blend great smoothies, build lasting guest relationships, and be part of a growing team, we'd love to meet you!

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 18 years or older