Accounts Receivable Collections Specialist Summary

The Accounts Receivable Collections Specialist is responsible for managing customer accounts, reducing outstanding receivables, and ensuring timely payment of invoices. This role focuses on proactive communication, resolving billing issues, maintaining accurate records, and supporting overall cash-flow objectives. The ideal candidate is detail-oriented, persistent, customer-focused, and comfortable working in a fast-paced environment.

Accounts Receivable Collections Specialist Duties & Responsibilities:

Collections & Follow-Up

Contact customers via phone, email, and portal messaging to secure payment on outstanding invoices.

Monitor aging reports and prioritize accounts based on risk level and days past due.

Document all collection activities in the accounting system.

Negotiate payment arrangements (Upon approval from Corporate Controller) and follow up to ensure commitments are met.

Identify delinquent accounts and recommend escalation when necessary.

Billing & Dispute Resolution

Investigate and resolve invoice discrepancies, short payments, and disputes.

Collaborate with sales, customer service, and operations to obtain missing information or approvals.

Reissue corrected invoices or supporting documentation as needed.

Cash Application Support

Coordinate with the cash application team to ensure payments are applied correctly.

Follow up on unapplied or misapplied payments.

Reporting & Analysis

Prepare weekly/monthly reports on overdue accounts, collection activities, and risk trends.

Provide account status updates to management and participate in A/R review meetings.

Customer Relationship Management

Maintain professional, positive relationships with customers while enforcing credit and payment terms.

Educate customers on billing procedures, online payment methods, and credit policies.

Accounts Receivable Collections Specialist Education & Experience:

High school diploma or equivalent required; Associate or bachelor’s degree in accounting, Finance, or Business preferred.

1–3 years of experience in A/R, collections, or related accounting function.

Accounts Receivable Collections Specialist Skills

Strong communication and negotiation skills.

High attention to detail and accuracy.

Ability to handle difficult conversations professionally.

Proficiency in accounting systems (e.g., SAP, NetSuite, QuickBooks, Oracle, Microsoft Dynamics, etc.).

Intermediate Excel skills (VLOOKUP, filtering, basic formulas).

Strong time management and organizational abilities.

Accounts Receivable Collections Specialist Supervisory Responsibilities:

None

Accounts Receivable Collections Specialist Physical Requirements:

Must be able to manage a high volume of calls and emails.

Occasional overtime during month-end close or peak periods.

DISCLAIMER

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description is not a contract and may be adjusted or modified as deemed appropriate at the employer’s sole discretion to meet the company’s changing needs.

Compensation details: 21.5-28.5

PIa7022752fe89-31181-42008079

Accounts Receivables Specialist

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