Service Writer

Service Writer

Join the Hunter Power Sports Team!

Hunter Power Sports is looking for an organized, detail-oriented Service Writer to support our service department with repair order preparation, technician dispatching, and daily shop coordination.

If you enjoy working in a fast-paced environment, communicating with technicians, and keeping service operations organized, this is a great opportunity to grow with a family-owned company. Powersports service experience is a plus!

What You'll Do

Repair Orders & Service Documentation

• Open, write, and update repair orders for motorcycles, ATVs, side-by-sides, and other powersports vehicles.
• Document customer concerns, requested repairs, maintenance needs, and vehicle information accurately.
• Ensure repair orders include the details and documentation technicians need to complete their work.
• Review repair orders for accuracy and completeness.
• Update repair order statuses and maintain organized service records.

Service Dispatch & Shop Coordination

• Dispatch repair orders to technicians based on workload, availability, and job requirements.
• Coordinate work assignments to help maintain an efficient shop workflow.
• Monitor repair progress and communicate job status updates to the service team.
• Help prioritize incoming work and identify delays or workflow concerns.
• Work with service management and technicians to keep repairs moving efficiently.

Team Communication & Support

• Communicate clearly with technicians, Service Advisors, and service management.
• Help clarify repair order details and resolve documentation issues.
• Support daily service department operations and administrative tasks.
• Maintain accurate records and handle customer and company information professionally.
• Follow established dealership procedures and safety practices.

What We're Looking For

• Previous service department or dealership experience is preferred.
• Experience writing repair orders or dispatching technicians is a plus.
• Powersports, motorcycle, ATV, or small-engine industry experience is beneficial.
• Strong organizational skills and attention to detail.
• Comfortable using computers and dealership management systems.
• Good communication and problem-solving abilities.
• Ability to multitask and prioritize work in a fast-paced environment.
• Dependable, proactive, and able to work independently and as part of a team.

What We Offer

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Wellness Program
• Employee Discounts on Vehicles, Parts & Service
• Career Growth & Professional Development Opportunities
• Supportive Leadership Team
• Positive, Team-Oriented Work Environment
• Employee Appreciation Events

Why Hunter Power Sports?

Hunter Power Sports is part of Hunter Automotive Group, a fourth-generation, family-owned company proudly serving Western North Carolina since 1940.

We value teamwork, continuous improvement, and providing our employees with opportunities to develop their skills and build long-term careers.

Our Core Focus is to improve the quality of life for our employees, customers, and community.

Our Core Values

• Honesty
• Continuous Improvement
• Strong Work Ethic
• Positive Attitude