Collections Specialist

  

About RapidFire Safety & Security

RapidFire Safety & Security is a leading provider of fire life safety and security solutions, earning customer trust by delivering exceptional value through strategic acquisitions, allowing us to drive organic growth in every market through the excellence of our teammates.

Job Summary

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from customers. This role works closely with internal teams and external clients to resolve billing issues, reduce delinquency, and maintain positive customer relationships while ensuring compliance with company policies.
 

Key Responsibilities

· Contact customers via phone, email, and written correspondence regarding overdue balances

· Review aging reports and prioritize collection efforts

· Negotiate payment arrangements and resolve disputes in a professional manner

· Monitor customer accounts for delayed payments, non-payments, and credit holds

· Research and resolve billing discrepancies and unapplied cash

· Reconcile customer payments as needed

· Maintain accurate collection notes and documentation in the accounting system

· Escalate high-risk or severely delinquent accounts when appropriate

· Collaborate with Sales, Customer Service, and Accounting to resolve account issues

· Ensure compliance with company policies and applicable collection laws
 

Required Qualifications

· High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

· 1–3 years of experience in accounts receivable or collections

· Strong communication and negotiation skills

· Ability to handle difficult conversations professionally

· Detail-oriented with strong organizational skills

· Proficiency in Microsoft Excel and accounting/ERP systems (specifically NetSuite)

· Ability to manage multiple accounts and meet deadlines   
 

Preferred Qualifications

· Experience with ERP systems (Oracle-NetSuite)

· Knowledge of credit and collections best practices

Experience in a high-volume or B2B collections environment