Spa Concierge

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms

We are looking for a warm, polished, and guest-focused Spa Concierge to join our team in the heart of Miami Beach, FL. This is your opportunity to be the welcoming face of a premier spa experience, creating memorable moments for every guest who walks through our doors. If you thrive in a luxury hospitality environment and love making people feel their best, we want to hear from you!

Responsibilities:

• Greet and welcome spa guests with a professional and hospitable demeanor
• Schedule, confirm, and manage spa appointments and reservations
• Provide detailed information on spa services, treatments, packages, and promotions
• Process guest check-ins, check-outs, and handle payment transactions accurately
• Coordinate with spa therapists and wellness staff to ensure seamless service flow
• Maintain a clean, organized, and serene front desk and reception area
• Upsell spa packages, retail products, and add-on treatments to enhance the guest experience

Requirements:

• Prior experience in a spa, hotel, or luxury hospitality concierge role preferred
• Exceptional customer service and interpersonal communication skills
• Proficiency with spa booking or scheduling software is a plus
• Ability to multitask and remain calm in a fast-paced, guest-facing environment
• Professional appearance and polished presentation at all times
• Bilingual (English/Spanish) skills are a strong advantage in the Miami Beach market
• Flexible availability including weekends, evenings, and holidays

About Us:
We are a distinguished hospitality destination located in vibrant Miami Beach, FL, known for delivering exceptional guest experiences with style and warmth. Our guests return time and again because of the elevated service, luxurious atmosphere, and genuine care our team provides. We pride ourselves on fostering a supportive, team-oriented workplace where passionate hospitality professionals can truly thrive.