Member Service Office Lead - Now Hiring

The Member Service Office Lead provides on-site leadership and support for member services across multiple branch locations in North Carolina. This role drives branch performance by overseeing daily operations, delivering exceptional member experiences, and supporting business development and lending activities. The position requires a strong focus on customer service, the ability to work independently, and the flexibility to support three offices while ensuring a consistent and high-quality member experience.

• Lead and support daily branch operations to ensure efficient, compliant, and member-focused service delivery.
• Provide local leadership across member service, business development, operations, and lending activities.
• Deliver exceptional member experiences by understanding, performing, and troubleshooting a wide range of member services.
• Process routine and complex member transactions accurately and in a timely manner.
• Open and close member accounts, ensuring all documentation and procedures comply with regulatory and business requirements.
• Process consumer loan applications, including gathering information, reviewing documentation, and supporting members throughout the lending process.
• Assist members with questions and concerns related to their accounts, providing clear information and solutions through both in-person and online support channels.
• File and manage disputes on behalf of members, ensuring proper documentation and timely resolution.
• Utilize online resources and internal systems to research and resolve member inquiries independently.
• Partner with Branch and Regional Managers to execute strategic initiatives and support business objectives.
• Contribute to sustained growth and operational excellence by promoting best practices and continuous improvement.
• Build strong relationships with members and colleagues across the three designated locations to support a consistent member experience.
• Provide staffing coverage at multiple branches as needed based on business demands.
• Maintain compliance with all regulatory, business, and production requirements in all aspects of member service and lending.
• Demonstrate initiative and accountability in managing workload, prioritizing tasks, and supporting team goals.

• Proven customer service experience, preferably in a financial services environment.
• Ability to work independently and take initiative in resolving member needs.
• Experience with office management, including coordinating daily branch activities and supporting team operations.
• Knowledge of banking or credit union products and services, including deposits, accounts, and consumer lending.
• Experience processing consumer loan applications and supporting lending activities.
• Strong administrative support skills, including documentation, recordkeeping, and use of office systems.
• Ability to troubleshoot and resolve a broad variety of member service issues, including account questions and disputes.
• Strong interpersonal and communication skills for working with members and internal teams across multiple locations.
• Ability to adapt to different branch environments and maintain a consistent level of service.
• Physical ability to perform moderate activities such as bending, crouching, reaching, sitting, standing, stooping, and walking at a moderately strong level.
• Ability to lift and carry up to 25 pounds at a very strong level and up to 50 pounds with limited experience.
• Ability to push and pull equipment at a moderately strong level.

• Previous experience in the financial services industry is preferred.
• Credit union experience is highly desirable and considered a strong asset.
• Experience supporting multiple branches or locations is beneficial.
• Comfort using online resources and digital tools to assist members and resolve inquiries.
• Strong attention to detail and commitment to compliance with regulatory and internal policies.

This role is based across three branch locations in North Carolina, including Greensboro, Burlington, and Swepsonville. Each Member Service Office Lead will have a designated base location but may be scheduled to work at any of the three offices based on business needs. Mileage reimbursement is available for approved travel to locations other than the assigned base office in accordance with company policy. The work involves a combination of standing, sitting, walking, bending, crouching, reaching, stooping, and light to moderate lifting, reflecting a moderately active office environment. There is no exposure to combustible liquids, compressed gases, extreme temperatures, or flammable gases. The position operates in a professional financial services setting, using standard office and banking technologies to support member transactions, account management, and lending activities, while contributing to a collaborative and service-oriented culture across the branch network.

This is a Contract position based out of Haw River, NC.

The pay range for this position is $20.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Haw River, NC.

This position is anticipated to close on Nov 5, 2026.

This is a fully onsite position in Haw River,NC.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.