Call Center Representative

Position Overview

We are seeking a Provider Network Call Center Representative to provide professional, timely, and unbiased assistance to Medicaid providers and clients. This position will handle a high volume of inbound calls and assist callers with questions regarding eligibility, medical claims status, and other program-related questions.

The ideal candidate will have recent experience working in a high-volume inbound contact center environment, strong communication skills, the ability to multitask, and the ability to consistently meet attendance and performance expectations.

Required Qualifications

• Six months of high-volume inbound contact center experience within the last 12 months is required.
• Must be a local candidate in the Austin, TX area.
• Must be willing and able to work onsite/in office.
• Must be available to work any 8-hour shift between 7:00 AM and 7:00 PM.
• Candidates must understand that schedule change requests cannot be accommodated during the first 90 days.
• Strong verbal and written communication skills.
• Ability to provide prompt, courteous, concise, and professional customer service.
• Ability to handle a high volume of inbound calls.
• Ability to document customer interactions accurately and clearly.
• Ability to meet individual performance standards and required attendance metrics.
• No Visa Restrictions.

Roles & Responsibilities

• Provide unbiased assistance to Medicaid providers and clients.
• Respond to questions regarding:
• • Eligibility
  • Medical claims status
  • Other Medicaid/program-related questions
• Respond to inbound phone inquiries in a prompt, courteous, and concise manner.
• Assist with problem resolution as needed.
• Document all caller encounters in clear and concise online logs.
• Transfer callers to other Call Center units when appropriate.
• Meet established individual performance standards.
• Maintain strict adherence to required attendance expectations and performance metrics.
• Maintain a professional and customer-focused approach during all interactions.
• Perform other duties as assigned by management.