Customer Ops Coordinator (SAP)

Position Summary:

• Seeking a detail-oriented Customer Operations Coordinator - SAP Implementation to support the company's transition from Microsoft Dynamics 365 Business Central (BC) to SAP.
• This position will assist with Customer Operations activities related to the SAP implementation, including documenting current processes, supporting data validation, participating in testing, tracking issues, preparing training materials, and helping ensure a smooth transition for end users.
• This individual will work closely with Customer Operations, Supply Chain, IT, Finance, Sales, Logistics, EDI, and external SAP implementation partners to support customer requirements and end-to-end order-to-cash processes.
• Following go-live, this role will continue to support SAP usage within Customer Operations by assisting with process documentation, troubleshooting, reporting, training support, and continuous improvement efforts.

Responsibilities:

SAP Implementation & Business Process Design

• Support Customer Operations activities throughout the transition from Microsoft Dynamics 365 Business Central to SAP.
• Assist in gathering, organizing, and communicating Customer Operations requirements during SAP design, configuration, testing, cutover, and stabilization activities.

SAP Testing & Validation

• Support testing plans and scenarios for Customer Operations processes.
• Participate in System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and end-to-end testing for Customer Operations.
• Create and execute test scripts covering customer master data, sales orders, pricing, inventory availability, allocations, fulfillment, shipping, invoicing, credits, returns, EDI transactions, and customer-specific requirements.

Data Migration & Master Data

• Assist with mapping, organizing, and validating Customer Operations data for migration from BC into SAP
• Validate customer master records, ship-to locations, pricing structures, payment terms, customer hierarchies, EDI attributes, shipping requirements, and other critical master data.

Order-to-Cash & Customer Integration

• Support activities across the order-to-cash lifecycle, including customer and material master data, EDI order receipt, sales order management, pricing, inventory availability, order holds, fulfillment, shipment confirmation, invoicing, returns, credits, and deductions.

Cutover, Go-Live & Hypercare

• Participate in development and execution of the Customer Operations SAP cutover plan.
• Validate open orders, customer master data, inventory visibility, pricing, and other critical information prior to go-live.
• Assist with tracking Customer Operations readiness items and go-live preparation activities

Training, Documentation & Change Management

• Assist with developing SOPs, process maps, training materials, and SAP job aids.
• Support SAP training for Customer Operations users by helping prepare materials, coordinate sessions, and answer process-related questions.
• Help prepare the organization for changes in roles, processes, controls, and workflows resulting from SAP implementation.

Continuous Improvement & Post-Implementation Support

• Support Customer Operations SAP activities following implementation by assisting with documentation, troubleshooting, reporting, and process follow-up.

Requirements:

• 2-4 years of professional experience in Customer Operations, Order Management, Supply Chain, ERP support, Business Systems, or a related field.
• Experience supporting ERP implementation, migration, testing, system adoption, or process improvement initiatives preferred.
• Working knowledge of ERP processes supporting sales orders and order-to-cash; SAP exposure is preferred but not required.
• Strong understanding of order management, customer master data, pricing, fulfillment, invoicing, and customer service processes.
• Experience participating in SIT, UAT, test-script execution, defect tracking, or end-to-end process testing preferred.
• Experience supporting data validation, reconciliation, clean-up, or master-data maintenance preferred.
• Exposure to EDI, customer integrations, or customer compliance requirements preferred.
• Exposure to 3PL, warehouse management, logistics, or inventory-related systems preferred.
• Experience with Microsoft Dynamics 365 Business Central is highly desirable.
• Intermediate to advanced Excel skills and comfort working with operational data.
• Strong organization, documentation, attention to detail, follow-up, communication, troubleshooting, and problem-solving skills.
• Ability to communicate clearly with both technical and non-technical stakeholders and translate process questions into actionable follow-up items.

Preferred:

• SAP S/4HANA exposure or experience supporting SAP implementation activities.
• SAP SD / Order-to-Cash exposure.
• Experience supporting ERP transformation projects, system testing, documentation, or change management activities.
• EDI familiarity, including common order-to-cash transactions such as 850, 855, 856, 810, and 846.
• Experience with 3PL/WMS integrations.
• Experience supporting high-volume retail customers and complex customer compliance requirements.
• Experience developing process maps, functional requirements, test scripts, SOPs, and training documentation.
• CPG, beauty/personal care, retail, or other high-volume consumer products experience strongly preferred.
• Experience supporting major retailers such as Walmart, Target, Ulta Beauty, Walgreens, CVS, Amazon, and grocery customers is a plus.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.