Customer Service Representative

We are seeking a Customer Service Representative to support customers in person and by phone. This role manages an individual queue, assists with orders and returns, addresses billing and account inquiries, provides general product support, and balances daily support activities with outbound follow-up. The position offers a growth path toward Team Lead.

Responsibilities

• Assist customers in person and by phone with timely, professional service.
• Process customer orders accurately and efficiently.
• Provide clear product information and general product support.
• Handle orders, returns, billing, and account inquiries.
• Manage an individual customer service queue from initial contact through resolution.
• Conduct outbound follow-up to support customer needs and close open issues.

Preferred Qualifications

• Entry-level experience in customer service.