Closets By Design Connecticut West Front Office - Customer Service in Bethel, CT | 1310467195

Verified Pay check_circle	$18 - $24 per hour
Hours	Full-time
Location	Bethel, Connecticut

Job Description

Do you have excellent communication skills, a customer-first attitude, and an attention to detail?

Are you motivated to excel in a fast-paced environment?

Do you enjoy being a part of a collaborative environment where every detail counts and contributions are valued?

If so, then you deserve to learn more about this opportunity!

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry, and more. We desire motivated, organized, caring individuals who have a passion to provide superior customer service.

Job Responsibilities

We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Administrative Assistant. The Administrative Assistant plays a crucial role in the smooth functioning of our daily operations. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion.

Job Requirements

Data Entry:

Inputting Data: accurately entering information into databases, spreadsheets, or other systems from various sources.
Data Quality Assurance: running reports to check for accuracy and completeness in data system.
Maintaining Records: organizing and managing both physical and digital files, documents, and other records to ensure easy accessibility.
Communicating: collaborating with team members or departments to clarify data requirements or resolve discrepancies.
Following Protocols: adhering to company procedures and data management best practices.

Administrative Support:

Ordering and maintaining office supplies and equipment if needed
Handling incoming and outgoing mail and packages.

Customer Interaction:

Handle incoming customer inquiries via phone and email in a courteous and professional manner.
Provide accurate information regarding products, services, policies, and procedures.
Greet visitors and provide assistance

Problem Resolution:

Escalate complex issues to the appropriate departments for resolution.
Follow up with customers to ensure their concerns are resolved satisfactorily.

Team Collaboration:

Work closely with other departments to ensure seamless customer experiences.
Deliver administrative support for office staff, sales team and production/installation departments
Manage designers' appointment calendars

Quality Assurance:

Adhere to customer service policies and procedures.
Meet or exceed performance goals related to customer satisfaction, quality, and productivity.

Qualifications:

A proactive individual who thrives on taking ownership of tasks and driving them to completion.
Ability to master processes
Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
High school diploma or equivalent is required; college degree preferred.
Proficiency in Microsoft Office and CRM systems.

Benefits:

Competitive salary.
Health, dental, and vision insurance.
401K
Paid time off and holidays.

If you’re ready to bring your enthusiasm and skills to a team that values your contributions, we’d love to hear from you. Apply now and take the first step in building a rewarding career with us!

Front Office - Customer Service

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