ACI Crisis Outreach Specialist

The ACI / Outreach Specialist is responsible for outreach to the communities in the 9-county service area.  The ACI / Outreach Specialist is available for crisis coverage as needed.   

DUTIES

1. Create and maintain partnerships with community agencies, i.e., area businesses, Rotary Clubs, Lions Clubs, VFW, and/or other community clubs/entities.

a.     Offer/present trainings for community partners to refer people to services.

b.    Be a contact for community partners to refer people to services.

1. Be cross-trained in ACI and provide back-up coverage for ACI staff, in the office, at Brookfield, Chillicothe, Trenton, or Bethany.
2. Provide crisis stabilization. 
3. 1. Participate in 24-hour on-call crisis rotation.
   2. Improve staff understanding of mental health issues pertaining to crisis and create “care teams” to track client care after crisis and ensure transition to stability.
4. Aftercare
5. 1. Follow up with community members after hospitalization and before scheduled intake. 
   2. Follow up with community members after crisis if not referred into services.

5.          Complete and sign documentation or related paperwork contemporaneously with service provision (within three (3) business days) and in accordance with agency and certification standards.

6.          Provide and participate in safety/crisis trainings.

7.          Provide crisis education and outreach to people in the community including those who experience weather-related natural disasters.

8.          Provide community education regarding related behavioral health problems to all community members including children, the elderly and the agricultural industry. 

9.          Participate in QA activities as assigned.

10.      Participate in weekly meetings as requested.

11.      Be flexible with varying office location assignments.

12.      Maintain current CPR certification and First Aid certification (if applicable).

13.      Maintain client confidentiality.

14.      Perform related work as requested to carry out the purposes, goals and objectives of the agency.

QUALIFICATIONS

• A Qualified Mental Health Professional, or an individual with a bachelor’s degree in a human services field (i.e., education, nursing, criminal justice, recreational therapy, social work, psychology, human development and family studies, counseling, child development, gerontology, rehabilitation counseling, sociology); OR
• An Associate of Applied Science in Behavioral Health Support from an approved institution; OR
• At least two years of higher education with two years of experience in psychiatric, substance abuse treatment, or developmental disabilities; or any 4-year degree with two years of experience in psychiatric, substance abuse treatment, or developmental disabilities.  Experience is to have included some combination of the following:
• • One-on-one, or group, services with a rehabilitation/habilitation and recovery/resiliency focus;
  • Taught and modeled for individuals how to cope and manage psychiatric, developmental, or substance abuse issues while encouraging the use of natural resources;
  • Supported efforts to find and maintain employment for individuals and/or to function appropriately in families, school and communities;
  • Assisted individuals with psychiatric, substance abuse or developmental disabilities to achieve the goals and objectives on their individualized or person-centered plan; OR
• Four years of equivalent experience with consumers and their families receiving psychiatric, substance abuse, developmental disabilities services to move towards their personal, social and vocational competency in order to live successfully in the community.  Experience to have included some combination of the following:
• • One-on-one, or group, services with a rehabilitation/habilitation and recovery/resiliency focus;
  • Taught and modeled for individuals how to cope and manage psychiatric, developmental, or substance abuse issues while encouraging the use of natural resources;
  • Supported efforts to find and maintain employment for individuals and/or to function appropriately in families, school and communities;
•  Assisted individuals with psychiatric, substance abuse or developmental disabilities to achieve the goals and objectives on their individualized or person-centered plan.
• Knowledge of the community and services is preferred. Community Support Specialist traits should include integrity, honesty, openness, cooperative, high level of initiative and self-confidence.  Job requires the ability to relate to a variety of professionals, children of all ages and their legal guardians.
• Valid driver’s license, automobile and required liability insurance.
• Willingness to work flexible hours during the week and weekend. 

SUPERVISION

Directly responsible to the Crisis Director

CLASSIFICATION

Non-exempt

POSITIONS SUPERVISED

None

COMPONENT

Clinical

About North Central Missouri Mental Health Center (NCMMHC)
Since 1974, North Central Missouri Mental Health Center (NCMMHC) has provided compassionate, high-quality behavioral health and recovery services to individuals and families across the nine-county Green Hills region. Headquartered in Trenton, Missouri, NCMMHC is a CARF-accredited healthcare provider dedicated to delivering trauma-informed, client-centered care in a respectful, supportive atmosphere.

Our Mission
To deliver high-quality behavioral health services in a caring environment that respects dignity, promotes independence, and empowers every individual to reach their highest quality of life. Guided by our core commitment, "Support Today. Strength for the Future.", we offer a full continuum of care, including outpatient therapy, psychiatric services, substance use recovery support, community case management, and 24/7 crisis intervention.

Why Work With Us?
At NCMMHC, our staff is the foundation of our community impact. When you join our team, you become part of a dedicated, multidisciplinary group of professionals who value collaboration, clinical excellence, and personal growth.

Purpose-Driven Work: Make a direct, tangible impact on health outcomes and quality of life in rural Missouri communities.

Trauma-Informed Workplace: Practice within a compassionate organizational culture built on safety, dignity, and professional integrity.

Integrated Care Environment: Work alongside therapists, caseworkers, medical providers, and support staff in a team-based healthcare model.

Professional Growth: Gain diverse clinical experience across a wide range of behavioral health programs and community populations.

Whether you are an experienced mental health professional, a dedicated case manager, or a healthcare administrative specialist, NCMMHC offers a rewarding career path where your skills truly matter.