Production Lead - Document Scanning

Major technology company seeks Production Scanning Team Lead who will work as part of the service delivery team aligned to Document Processing Services. Responsible for managing the day-to-day production service to end user customers and for owning and driving continuous improvement of productivity, service quality and customer satisfaction. 

Candidate will have focus on the following: 

• Delivering service that meets / exceeds SLA and delights the customer 
• Developing strong relationships with teams, suppliers, partners 
• Achieving productivity improvements 
• Contributing to transforming and growing the business 
• Production Manager manages the delivery of a large contract
• Responsible for management of staff 
• Responsible for ensuring that the Service Delivery model framework is understood and utilized across the teams. 

Main Responsibilities:    

• Responsible for managing Contract delivery whilst utilizing the Service Delivery Model framework to ensure process consistency  
• Responsible for ensuring that Contract processes are maintained, reviewed and utilized by all relevant employees 
• Accountable for Operational Guidelines, ensuring that they are up to date, communicated to the team and stored in a shared area at all times 
• Responsible for operations and delivery to meet or exceed Contract requirements 
• Responsible for delivering service in accordance with Contractual Service Level Agreements & Key Performance Indicators 
• Responsible for delivering Contract services in line with SEC530, NIST 800-53, ISO27001 & ISO9001 audit requirements 
• Responsible for supporting the Service Delivery Manager by providing information relating to production of Management Information (both internal and client facing) 
• Responsible for supporting the Service Delivery Manager by contributing to regular review meetings with Clients 
• Responsible for identifying operational risks and issues and assisting the Service Delivery Manager with the remediation planning and execution 
• Responsible for continually managing and adjusting resources in line with business case, cost constraints and volume fluctuations, resulting in cost optimization and avoidance of financial risk    
• Responsible for the operational management of 3rd party suppliers who contribute to the day to day operations, e.g. 3rd party indexing resource, HR, etc   
• Responsible for providing input to the Service Delivery Manager in relation to scoping and providing operational effort and costs for new business 
• Responsible for facilitating and running the execution of Business Continuity and Disaster Recovery plans/regular tests as required 
• Responsible for working with the Service Delivery Manager to set productivity targets  
• Responsible for ensuring that performance management procedures for your direct reports are complied with at all times, including but not limited to regular reviews of results 
• Responsible for working closely with 3rd party provider(s) in order to ensure development needs are met and/or performance issues are addressed in a timely manner 
• Demonstrate role model behavior interacting with suppliers, customers and employees 
• Responsible for maximizing employee potential by identifying training needs and mentoring and developing team members 
• Responsible for supporting the Service Delivery Manager with the implementation of innovative improvements to enable continuous service improvement  
• Responsible for working in collaboration with peers and partners, to share best practices 
• Responsible for supporting the Service Delivery Manager with sharing of resources in order to reduce costs  

Qualifications:

Minimum:

• A strong knowledge of Document Transaction Processing Services operations and production processes 
• Experience and knowledge with ISO processes and procedures, compliance, security and audit activity 
• Managing complex and diverse teams 
• Awareness of quality standards, quality management systems and processes, including quality and milestone planning, quality assurance, quality reporting and audit management including 
• Good management skills with the ability to motivate, manage and direct groups 
• Self-starter, the successful candidate will be well organized, operating with minimal supervision whilst enthusing and motivating colleagues and peers with their energy and drive ? a team player 
• Proven ability to communicate and influence teams 

Preferred:

• Client relationship management skills 
• Proven ability to communicate and influence at all levels of the business 
• Experience managing in an environment with heightened information security controls   
• Good Lean Six Sigma project and process execution within a production environment

About A+
Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.
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