Human Resources Coordinator II

Job Title:         Human Resources Coordinator II

Client:             Heavy Machine Manufacturing Company

Duration:         12 months (possibility extension)

Location:         Moline, IL 61265

Shift:               1st shift (Hybrid – 4 days onsite and 1 day remote per week)

Description:

As an Employee Experience Representative within Company’s Human Resources Operations Center (HROC), Ask HR, you will provide comprehensive support to employees and Unit HR teams on key human resources processes and transactions. This role focuses on delivering exceptional customer service, managing HR-related inquiries, maintaining employee records, and supporting efficient HR operations.

The ideal candidate will have strong attention to detail, excellent communication and organizational skills, and the ability to manage multiple priorities while maintaining confidentiality.

Key Responsibilities

• Deliver exceptional customer service by researching, resolving, and responding to employee and HR inquiries in a timely, professional, and customer-focused manner.
• Administer HR processes related to talent acquisition, internal transfers, organizational management, employee record maintenance, and Company’s University class administration.
• Maintain accurate employee information and ensure HR transactions are completed efficiently and correctly.
• Handle confidential employee information with professionalism and discretion.
• Ensure service-level agreements (SLAs) are consistently met or exceeded.
• Collaborate with Employee Experience Specialists and other HR team members to resolve escalated issues and improve processes.
• Participate in continuous improvement initiatives and recommend solutions to enhance the efficiency and quality of HR support.
• Research and resolve questions related to HR policies, procedures, and processes.
• Support HR data processing, documentation, reporting, and administrative activities as required.
• Adapt to changing priorities while maintaining accuracy and meeting established deadlines.

Required Qualifications and Skills

• Exceptional attention to detail and accuracy.
• Ability to multitask, manage concurrent responsibilities, and adapt to changing priorities.
• Strong analytical, organizational, and problem-solving skills.
• Experience collaborating effectively in a team environment.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to support and implement changes related to major business processes.
• Strong customer-focused approach and commitment to service quality.
• Ability to handle sensitive and confidential information appropriately.
• Preferred Qualifications
• Experience in human resources, HR operations, or employee support services.
• Excellent customer service and issue-resolution skills.
• Experience with SAP SuccessFactors modules, such as Learning Administration, Employee Profile, Recruiting, or Onboarding.
• Proficiency in Microsoft Excel.
• Bachelor’s degree in Human Resources, Business Administration, or a related discipline.

Education

• A bachelor’s degree in Human Resources, Business, or a related field is preferred.

Work Environment and Schedule

• Hybrid work arrangement: 4 days in the office and 1 flexible remote day per week.
• Initial training will be conducted onsite for approximately 2–3 months.
• Full-time, 40-hour workweek.
• No driving required.

As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.