Assistant Manager - Pecan Jacks Ice Cream & Candy

Assistant Store Manager - Job Description

Reports to: GM or Store Manager

Job Summary

Assistant Managers are required to perform all the duties performed by Team Members, with additional responsibility for directing the daily operations of a Pecan Jacks store in the absence of the Store Manager or General Manager. Ensuring compliance with company standards in all areas of operation including delivery of a Pecan Jacks guest sampling experience, all product maintenance, store cleanliness and readiness, team leadership, shift lists and other duties as required or assigned.

• Average work week – full-time 32-40 hours, part-time 12-25 hours per week. Work weekends and nights until 10:30pm – depending on minor status. Work while standing on your feet is required.

Responsibilities

• Ensuring everyone accurately clocks in and out on ADP app

• Display a “Customers are always First” mentality and ensure staff does the same.

• Ensure all staff greet customers with “Welcome to Pecan Jacks”

• Possess knowledge of all products and company history and share this with staff as needed.

• Ensure everyone provides customers with a Pecan Jacks experience of sampling & product knowledge

• Encourage all staff to sample and sell our products as part of our company mission.

• Answer staff and customer questions & make sales suggestions.

• Ensure phone is answered appropriately by staff and assist staff and customer as needed. (phone orders)

• Communicate with staff & customers about specials, web site ordering, other locations.

• Move with a sense of urgency during times of high volume, setting example for staff.

• Ensure timely completion of all JOLT check lists to achieve operational excellence in the store.

• General cleaning: dust, sweep, mop, wash windows, take out trash, clean patio.

• Lead team to assure & support other employees in completing their tasks in a correct & timely manner.

• Motivates and coaches Team Members and assists in the training of new Team Members.

• Ensure proper sanitation/health department regulations for food handling are followed by all.

• Oversee and assist with proper supplies and cleanliness for candy areas and ice cream stations.

• Scoop & serve ice cream, assuring proper serving weight is maintained by staff.

• Complete required Ice Cream maintenance and dipping cabinet cleanliness with help of staff.

• Responsible for operations of cash register and accurate closing deposit and nightly tip drop.

• Ensure register drawer has adequate change & bills. Buy change from backup safe as needed.

• Make necessary Menu Board changes when needed.

• Ensure FIFO method (First In First Out) is utilized when stocking occurs.

• Prepare and makes waffle cones as needed, ensure quality standards are met.

• Ensure timely completion of additional duties as assigned by manager. Knowledge, Skills and Abilities

• Customer service oriented with a natural outgoing personality and exceptional manners.

• Must possess exceptional communications skills while maintaining eye contact.

• Possess maturity to lead in a team environment, treating all team members equally while being respectful.

• Listen well and possess the ability to resolve conflicts with staff and/or customer concerns.

• Technology Skills – Mac OS, iPad POS, Alarm System and JOLT App.