Guest Services Agent

Bergstrom Quest Training Center - Neenah, WI

WHAT YOU'LL DO

• Determine requirements by working with guests via the phone, email and chat-to-text
• Answer inquiries by clarifying desired information, researching, location and providing information
• Answer incoming phone calls in a prompt, polite, professional manner
• Fulfill requests by clarifying desired information, scheduling appointments and forwarding on requests
• Sell additional services by recognizing opportunities for scheduled maintenance package
• Refer guest complaints to appropriate dealership team member as necessary for resolution
• Maintain guest information database by entering and updating guest information

Schedule: Hours vary 7:00 am to 6:00 pm. Monday-Friday; 3-4 early shifts of 8:00 am to 4:00 pm or 9:00 am to 5:00 pm and 2-3 late shifts of 10:00 am to 6:00 pm each week; 100% on site - no remote work available. 
Pay of $17.00/hour plus a monthly performance bonus (average yearly earnings could be $40k+)

• Upbeat and positive personality
• Active listening skills
• Ability to provide excellent guest service
• Strong communication skills
• Ability to build relationships with team members and guests

#ZR

• Competitive compensation!
• Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)
• Two weeks of PTO upon start date (for FT team members)
• Discounts on vehicles, service, and parts
• 401(k) with company match for FT team members
• Paid Holidays (for FT team members)
• Wellness Program
• Free Team Member Clinic
• Free Health Coach
• Employee Assistance Program
• Employee Referral Program
• Training and opportunities for career growth and advancement

• Wisconsin's largest automotive group and is a top 50 automotive dealer in the US
• Established in 1982 in Neenah WI
• 2,300+ team members working in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton
• 39 dealerships representing 36 brands
• Consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United States
• Received Glassdoor's "Best Places to Work" award
• Recognized by the Better Business Bureau and Time Magazine
• We are committed to giving back to our communities by supporting local organizations including Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin