Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Wilmington, Delaware. This Long-term Contract position focuses on resolving day-to-day hardware, software, and operating system issues while delivering a positive support experience. The role is ideal for someone who can diagnose common technical problems efficiently, manage service requests with care, and support a stable Microsoft Windows environment.

Responsibilities:
• Provide front-line technical support for desktop, laptop, and Windows-related issues reported by end users.
• Investigate and resolve service desk tickets promptly, ensuring accurate updates and clear communication throughout the support process.
• Support user account access and directory-related tasks within Active Directory, including routine administration and troubleshooting.
• Diagnose basic hardware, software, and operating system problems and apply practical solutions to restore productivity.
• Maintain and support Microsoft Windows 10 devices to ensure reliable performance across the user environment.
• Document incidents, resolutions, and recurring issues to improve service quality and knowledge sharing.
• Escalate more complex technical matters when necessary while coordinating effectively with other support teams.• Hands-on experience providing help desk or desktop support in a Windows-based environment.
• Working knowledge of Active Directory for user access support and routine administrative tasks.
• Familiarity with Microsoft Windows 10 and general Microsoft Windows troubleshooting.
• Ability to perform basic technical diagnostics for hardware, software, and end-user issues.
• Experience managing and resolving service desk tickets in a structured support setting.
• Strong communication skills with the ability to explain technical solutions clearly to users.