Collections Specialist

We are looking for a Collections Specialist to support portfolio performance by engaging with customers, resolving past-due balances, and helping maintain accurate account records. This contract opportunity is based in Richardson, Texas, and offers the chance to contribute to a fast-paced team focused on account resolution and customer service. The ideal candidate is organized, confident in clear communication, and comfortable balancing collection activities with administrative follow-through.

Responsibilities:
• Contact customers regarding overdue accounts and guide conversations toward timely resolution of outstanding balances.
• Negotiate practical payment arrangements based on account status while supporting positive customer interactions.
• Research hard-to-reach accounts using skip tracing methods and update account information as needed.
• Prepare and send written collection communications that clearly document next steps and account expectations.
• Maintain detailed records of collection activity, customer commitments, and current account standing.
• Assist with workout plans and other resolution strategies for accounts requiring additional support.
• Respond to customer questions related to collection matters and coordinate solutions with internal teams when appropriate.
• Compile delinquency data and help prepare recurring reports that track portfolio performance and account trends.• 1-2 years of experience in collections, account management, or a related financial services function.
• Working knowledge of consumer or commercial collection practices, billing follow-up, and account resolution processes.
• Strong communication skills with the ability to negotiate professionally and handle sensitive conversations effectively.
• Proficiency with Microsoft Office tools, including Excel and Word, along with comfort using business systems such as Salesforce.
• Solid organizational skills with the ability to manage multiple accounts and priorities accurately.
• A dependable work ethic and a collaborative approach to working within a team environment.
• Experience supporting credit, commercial lending, commercial leasing, or write-off related activities is preferred.