Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced healthcare environment in Bridgewater, New Jersey. This Long-term Contract position focuses on delivering reliable technical assistance, resolving day-to-day hardware and software issues, and ensuring employees can work efficiently across Microsoft-based systems. The ideal candidate brings a strong customer-service mindset, practical troubleshooting ability, and hands-on experience supporting Windows environments and directory-based user administration.

Responsibilities:
• Provide front-line technical support for desktop, laptop, and workstation issues reported by employees across the organization.
• Diagnose and resolve problems related to Microsoft Windows operating systems, user access, and common business applications in a timely manner.
• Manage service desk requests by documenting incidents, prioritizing work, and following through to resolution with clear user communication.
• Support account-related tasks within Active Directory, including user access updates, password assistance, and basic administrative maintenance.
• Troubleshoot hardware, software, and peripheral issues to minimize downtime and restore normal operations quickly.
• Escalate complex incidents when needed and collaborate with other IT team members to ensure effective problem resolution.
• Maintain accurate records of support activity, recurring issues, and applied fixes to improve service consistency.
• Assist with setup, configuration, and ongoing support of Windows 10 devices for new and existing users.• Experience providing help desk or desktop support in a structured work environment.
• Working knowledge of Active Directory for user and access support tasks.
• Hands-on experience supporting Microsoft Windows 10 and other Microsoft Windows environments.
• Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues.
• Familiarity with handling and updating service desk tickets in an organized support workflow.
• Strong communication skills with the ability to assist users clearly and professionally.
• Ability to manage multiple support requests while maintaining attention to detail and service quality.