Help Desk/Desktop Support Analyst

We are looking for a Executive Support Analyst to provide hands-on technical support for end users (VIP, C-Suite, Executives) in Bridgewater, New Jersey. This Contract position is ideal for someone who can resolve day-to-day desktop and system issues efficiently while delivering dependable service in a healthcare-related environment. The role focuses on troubleshooting Microsoft Windows platforms, supporting user access, and managing incoming service requests with professionalism and urgency.

Responsibilities:

• White-Glove, VIP , Executive Support is a must. It must be your dedicated job, not something done from time to time.

• Diagnose and resolve problems involving Microsoft Windows and Windows 10 systems in a timely manner.

• Manage service desk ticket queues, document issue details, and track requests through completion.

• Support user account access and permissions by performing routine Active Directory tasks.

Experience with Intune MDM is essential

• Troubleshoot common technical incidents, identify root causes, and escalate more complex issues when needed.

• Install, configure, and maintain desktop devices and related software to ensure reliable performance.

• Communicate clearly with employees regarding issue status, next steps, and expected resolution timelines.

• Experience in a help desk or desktop support role providing direct end-user assistance.
• Working knowledge of Active Directory for basic account administration and access support.
• Hands-on experience supporting Microsoft Windows, including Windows 10 environments.
• Ability to perform basic troubleshooting across desktop, software, and user access issues.
• Familiarity with managing and updating service desk tickets accurately and efficiently.
• Strong communication skills with the ability to provide clear and detail-oriented technical support.