HR Call center - TX

Chipton-Ross is seeking multiple Call Center Services Representative 3's for a hybrid contract opportunity in Irving, TX.

Rate: up to $31.34

Duration: 12 months contract

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

• High school diploma/GED  or bachelor’s degree + 5 years relevant experience.

• Experience in an HR shared services or call center environment.

• Proficiency with AI driven chat bots, voice assistants, and robotic process automation (RPA) solutions.

• Utilization case-management or ticketing systems in a high-volume support environment.

• Advanced Microsoft Office skills (Excel, Word, PowerPoint).

• Strong analytical, problem-solving, and troubleshooting skills.

• Excellent verbal and written communication skills with the ability to interact effectively across all organizational levels.

• Demonstrated ability to manage sensitive or difficult situations with professionalism and discretion.

• Advanced proficiency in Microsoft Office applications including Excel, Word, and PowerPoint

POSITION RESPONSIBILITIES:

• The Human Resources Service Center (HRSC) seeks an experienced, customer focused professional to provide Tier 1 HR Help Desk support across multiple channels (phone, chat, email, case management). This role serves as a key point of contact for employees, managers, HR partners, and external stakeholders by providing timely resolutions to HR, payroll, timekeeping, travel and expense, and employee lifecycle inquiries.

• The ideal candidate will act as a subject matter expert for high volume, complex employee inquiries across payroll, benefits, compliance, and HR policy. In addition, has experience with AI driven chat bots, voice assistants, and robotic process automation (RPA) solutions. This is a mid/senior level role requiring 5+ years of call center experience and demonstrable expertise with AI/automation tools.

REQUIRED EDUCATION:

High school diploma is required.

School must be accredited.

Our client is expanding its Cincinnati operations, creating excellent opportunities to gain experience in pharmaceutical manufacturing, develop your laboratory skills, and build a long-term career with a global industry leader.