Host/Hostess

Position Title:  Host-Hostess

Reports To:  F&B Manager

Department:  Food & Beverage

Employment Dates: Temporary;  Dates Range Mid-May ? Mid-October  

Wage Range: $23-26                                   

Purpose of Position:  Under the direction of the F&B Manager, the Host-Hostess is a non-exempt seasonal position responsible for welcoming members and their guests and creating a hospitable dining environment.  Performs all work in accordance with essential functions and responsibilities as described below and in the spirit of the Club?s mission and vision.

Responsibilities:        

Duties shall include but not be limited to:

• With a friendly and professional demeanour, greets and seats members and guests.  Contributes to creating a warm and welcoming dining environment.  Graciously acknowledges and thanks members as they leave, saying goodbye.
• Politely takes reservations, and in coordination with the F&B Manager and Member Services, manages the reservation book.  Keeps accurate reservation records, cover counts, and ensures the correct seating of servers? sections.  Responsible for even cover distribution counts among servers.
• Learns and remembers members? names and preferences.  Anticipates their wants and needs and coordinates with wait staff to fulfil them.
• Stays familiar with menu items and their preparation.  
• Attends pre-service meetings and communicates questions, comments and concerns to other staff members to improve the service and experience of the membership.
• Works cooperatively with all other food and beverage staff.  Assists wait-staff and management with clearing tables, taking cocktail orders, resetting tables, and as needed.
• Assists with opening and closing shift side work and weekly cleaning.  Helps maintain and organize dining and storage areas.
• Addresses members? concerns immediately and to their satisfaction. Communicates any problems and potential issues to management.
• Observes food serve safe practices and all general Club safety protocols. 
• Participates in required trainings and meetings.
• Performs other tasks and duties as required.