Library Team Associate I
| Hours | Full-time, Part-time |
|---|---|
| Location | Atlanta, Georgia |
About this job
Library Team Associate I
University Library
Dunwoody
Located on six Georgia State University campuses throughout metro Atlanta, the University Library provides faculty and students with open and inviting educational facilities and an active online experience. As an integral part of the University community, the library welcomed more than 1.4 million visitors in the past year. As a valued partner in student success, the library supports both teaching and research with extensive collections, innovative solutions, and outstanding assistance. For additional information about the Georgia State University Library, visit library.gsu.edu.
The University Library is seeking to hire a Library Team Associate I on a part - time (20 hours) basis at our Dunwoody campus. The scope of the responsibilities will include these essential duties but is not limited to the following:
WHAT MAKES University Library A GREAT PLACE?
Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
A knowledge-sharing organization that works collaboratively with diverse partners.
Professional development opportunities and mentorship
A rapidly growing center within an academic setting.
HERE IS WHAT YOU WILL DO
Customer Service
* Provide prompt, high-quality service to patrons in person, by phone, and via email
* Answer basic questions using approved resources, service information, and established procedures
* Resolve routine concerns, issues and complaints and direct complex or sensitive issues to appropriate staff
* Foster a welcoming environment that supports research and learning
Circulation Operations
* Perform circulation transactions, including checkouts, returns, renewals, holds, and updates
* Assist with monitoring, fulfilling, and delivering equipment reservations for patron pickup
* Create, verify, review and update patron records as trained, and ask for assistance when applying account fees and blocks as needed, and ensure transaction accuracy
* Document transaction details to support communication and continuity and escalate issues when appropriate
* Explain basic circulation policies, procedures, and account responsibilities to patrons
* Ensure patron privacy and maintain confidentiality of records
Library Materials Management
* Sort, shelve, and maintain library materials to ensure accurate organization and accessibility
* Process incoming and outgoing materials, including storage requests and holds
* Use the Library of Congress Classification to shelve materials accurately and assist with locating and requesting materials after training
* Support collection maintenance by cleaning equipment, searching for missing items, conducting inventory checks, assessing material condition, and reporting damage or loss
Technology & Resource Support
* Assist with room reservations, basic room monitoring, and provide basic equipment support provided in technology-enhanced spaces
* Assist and instruct patrons in the basic use of software applications and library technology, including printing and scanning services, public computers and Wi-Fi networks
* Troubleshoot simple technical issues and refer unresolved and more complex problems to appropriate staff
* Introduce students to university systems, services, and software
Department Operations
* Collaborate with staff to ensure smooth daily operations
* Follow assigned schedules, task lists, expectations and workflows; ask clarifying questions when instructions/priorities are unclear.
* Manage time with supervisor guidance and complete assigned responsibilities, especially during periods of high service demand
* Complete tasks accurately and consistently, using checklists, written procedures and supervisor feedback to improve performance.
* Identify questions, barriers, and process gaps to workflows and procedures and share them with supervisor or appropriate staff.
* Assist as needed in departmental projects and specialized initiatives
* May assist staff with other duties or group projects
* Complete assigned and self-selected training and professional development opportunities
Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.
Minimum Requirements:
- High school diploma or GED and six months of library, customer service, or office experience; or an equivalent combination of education and experience.
Preferred Hiring Requirements:
- One year of library and/or customer service experience.
- Familiarity with the use of computers in an office setting.
- Knowledge of library circulation processes in an automated environment.
To be fully considered for this position, all applicants must submit the following at the time of submission:
- A complete and accurate GSU application
- Resume
- Cover Letter (optional)
- 3 Professional references
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