Family Outreach Case Manager

POSITION SUMMARY: Provide a variety of support services to help individuals overcome a crisis situation. This individual will be responsible in helping people secure housing, provide financial education, setting goals and linking clients to resources.

ROLE AND RESPONSIBILITIES

1. Responsible for completing the agency intake form and inputting it into the agency system.
2. Provide ongoing support and document families’ progress toward goals via regular home visits, phone calls, and written correspondence
3. Maintain a non-judgmental attitude toward clients and other CNCAP staff
4. Ensure clients are assessed and determine possible assistance through resources
5. Create family personal plans to develop short and long-term attainable goals with individuals
6. Ensure files are complete with the necessary paperwork for individuals participating in the program
7. Adhere to all CNCAP-related policies and procedures
8. Promote the program and agency in a positive and professional manner

QUALIFICATIONS

1. High school diploma or GED required (Bachelor's degree in human services or related field preferred)
2. Valid driver's license
3. 1-3 years of experience in human services or related field

SKILLS & ABILITIES

1. Problem-solving/ communication skills
2. Case management
3. Knowledge of word, excel, PowerPoint, and databases
4. Excellent time-management and organizational skills
5. Demonstrated ability to work with others

SCHEDULE: Monday-Thursday: 7 am - 5 pm or Monday-Friday: 8 am - 4 pm

REPORTS TO: TBD

JOB STATUS: Full-Time, 40 hours per week

PAY: $18.50 - $20.25 (depending on qualifications)

This position will remain open until filled.

BENEFITS:

• Health, Dental, Vision, and Life insurance
• Generous leave accrual (PTO)
• 11 paid holidays
• Paid birthday off
• Employer-matched retirement (up to 3%)
• Opportunities for professional development
• Employee Assistance Program

FLSA STATUS: Hourly/Non-Exempt

Disclaimer

This position description is not intended, and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development, and compensation. As such, the incumbent may perform other duties and responsibilities as required.

EOE