Automotive Service Advisor - Jamestown Honda

Join a team dedicated to delivering an exceptional customer experience in a fast-paced automotive service environment. In this role, you will serve as the primary point of contact for customers visiting the service department, helping to ensure clear communication, efficient service scheduling, and a smooth repair process from start to finish. If you are organized, customer-focused, and enjoy working with both people and vehicles, this is an excellent opportunity to build a rewarding career.

What You’ll Do

• Greet customers promptly and professionally, identifying service needs and documenting vehicle concerns accurately.
• Communicate recommended maintenance and repair services in a clear, helpful, and transparent manner.
• Prepare repair orders, estimate costs and timelines, and keep customers informed throughout the service process.
• Coordinate effectively with technicians and service staff to support timely and accurate vehicle repair completion.
• Review completed work with customers, explain invoices, and ensure a positive service experience.
• Follow up with customers regarding status updates, service recommendations, and satisfaction after service visits.
• Maintain accurate records of customer interactions, repair orders, and service history.
• Support department goals related to customer satisfaction, efficiency, and quality service delivery.

What We’re Looking For

• Strong communication and customer service skills with a professional and courteous approach.
• Ability to listen carefully, identify customer needs, and explain technical information in an easy-to-understand way.
• Excellent organization, time management, and attention to detail.
• Comfort working in a team-oriented environment with multiple priorities.
• Basic computer skills and the ability to learn service software and dealership systems.
• Prior experience in automotive service, hospitality, retail, or a related customer-facing role is preferred.
• General knowledge of vehicle maintenance and repair processes is a plus.

What Makes This Opportunity Appealing

• A customer-focused role where your communication and problem-solving skills make a real impact.
• The chance to work with a supportive team in a professional dealership environment.
• Opportunities to grow your knowledge of automotive service operations.
• A position that offers variety, responsibility, and daily interaction with customers and team members.

Additional Information

We are committed to creating an inclusive workplace where every team member has the opportunity to succeed. If you are motivated, service-minded, and ready to contribute to a high-performing dealership team, we encourage you to apply.