Referral Coordinator

Multiple Locations – Florida

Now Hiring! We are seeking a highly organized, detail-oriented, and dependable Referral Coordinator to join our healthcare team. The ideal candidate will have strong communication and customer service skills, excellent attention to detail, and the ability to coordinate patient referrals efficiently while ensuring continuity of care.

The Referral Coordinator plays an important role in helping patients access specialty services by managing referrals, communicating with specialty offices, verifying insurance information, and coordinating prior authorization requirements. Candidates with experience in medical office administration, patient referrals, clinical settings, or managed care environments are encouraged to apply.

Available Locations

We are currently hiring for the following locations:

• Tavares: 1733 David Walker Drive, Tavares, FL 32778
• Mount Dora: 18550 U.S. Highway 441, Mount Dora, FL 32757
• Leesburg: 410 Fern Dr., Leesburg, FL 34748

Position Overview:

The Referral Coordinator is responsible for overseeing and managing the patient referral process to ensure timely, accurate, and efficient coordination of healthcare services. This position serves as an important communication link between patients, healthcare providers, specialty offices, and insurance companies. Responsibilities include processing referrals, obtaining medical records, verifying insurance requirements, coordinating prior authorizations, and ensuring referral documentation is complete and accurate. The successful candidate must be comfortable working in a fast-paced medical office environment, managing multiple priorities, and maintaining excellent communication with patients and healthcare professionals.

Key Responsibilities:

• Monitor, process, and track patient referrals to ensure timely coordination of specialty care.
• Communicate with specialty offices to coordinate appointments and process service requests.
• Contact patients to notify them of scheduled appointments and provide referral-related information.
• Manage requests for patient information, medical records, and supporting clinical documentation.
• Verify patient registration information, demographics, and insurance coverage for accuracy and completeness.
• Contact insurance companies and utilization review organizations to verify referral and prior authorization requirements.
• Ensure all necessary documentation and approvals are obtained before specialty services are rendered.
• Obtain specialist consultation reports and follow up to ensure the referral closure process is completed.
• Communicate referral delays, authorization issues, and other concerns to providers, managers, and administrative staff.
• Process medical records requests accurately and within established timeframes.
• Maintain accurate referral documentation and update patient records in the Electronic Health Record (EHR) system.
• Follow up on outstanding referrals to minimize delays and support continuity of patient care.
• Maintain patient confidentiality and comply with applicable HIPAA regulations.

Required Qualifications:

• High School Diploma or equivalent.
• Strong organizational, communication, and customer service skills.
• Excellent attention to detail and accuracy.
• Ability to multitask, prioritize assignments, and meet deadlines.
• Professional telephone and written communication skills.
• Ability to work independently and collaboratively as part of a healthcare team.
• Basic computer skills and proficiency with standard office applications.

Preferred Qualifications:

• Previous experience in patient referral coordination or medical office administration.
• Experience working in a clinical, medical practice, or managed care environment.
• Familiarity with eClinicalWorks (eCW) Electronic Health Record system.
• Knowledge of insurance verification, referral processing, and prior authorization procedures.
• Medical Assistant (MA) certification preferred.
• Experience communicating with specialty offices, insurance companies, and healthcare providers.

Ideal Candidate

We are looking for someone who is:

• Highly organized, dependable, and detail-oriented.
• Professional and courteous when interacting with patients and healthcare professionals.
• Proactive in following up on outstanding referrals and resolving issues.
• Comfortable working in a fast-paced medical environment.
• Able to manage multiple tasks while maintaining accuracy and efficiency.
• Committed to providing excellent service and supporting quality patient care.

How to Apply:

If you are organized, motivated, and interested in contributing to a healthcare team dedicated to providing quality patient care, we encourage you to apply! Join our team and help ensure patients receive the specialty care and services they need in a timely and efficient manner.

Aegis Medical Group is a growing healthcare organization with 18 locations throughout Central Florida. We provide high-quality primary care services and specialty care.

We are committed to delivering exceptional patient care while investing in our employees through career growth, teamwork, and a supportive work environment.

Join a team that is making a difference in the communities we serve every day.