Data Resolution Specialist

Data Resolution Specialist

JOB DESCRIPTION

Supervisor:  Team Leader      Status:  Entry Level, Full Time, Non-Exempt      Revised: October 2026

Job Summary

__________________________________________________________________________________________________

The Data Resolution Specialist is responsible for audits and processing logistics invoices across all modes of transportation, including Imports, Truckload, Intermodal, LTL and Parcel (including others).  The Data Resolution Specialist will research and resolve invoices that are not in compliance with the contractual pricing and service agreements.   Hybrid work schedule: home and office.  The job will include, but is not limited to, the following responsibilities: 

Responsibilities                                                                                                                                                                                             

·         Provide strong data and financial analysis & data management in the supply chain environment

·         Works closely with the Freight Payment leadership teams to reduce unnecessary rework

·         Provide feedback to Team Leaders related to inaccurate, misclassified content & billing adjustments

·         Ensure freight audits are timely and accurate utilizing ability to interpret tariffs and/or pricing agreements including contracts for all modes of transportation

·         Learn, implement and service Client Business Rules

·         Create and maintain complicated spreadsheets

·         Perform other duties and responsibilities as assigned

·         Create spreadsheets to upload rates in the system

·         Analyze customer data to understand customer perspectives and communicates potential resolution accordingly

·         Confirms understanding of management direction by restating concerns or problem statements to ensure consistent and predictable job performance

·         Communicate with management, customers and co-workers in a collaborative effort to understand solutions

Required Competencies                                                                                                                                              _________          

·      IT background and/or exposure to technical audits and evaluations.

·         Strong analytical, computer skills, critical thinking and problem solving are mandatory

·      Ability to read the NMFC Guide and apply correct freight class to all commodities 

·         Basic-to-Intermediate proficiency in the Microsoft Office Suite preferred.  Intermediate Outlook/Word mandatory

Competitive Qualifications                                                                                                                                        _________          

·      1-2 years’ experience in imports, logistics, transportation or freight experience is a plus

·         Knowledge of Transportation terms (BOL, Consignee, Consignor, etc.) preferred

·      Functional knowledge of global supply chain concepts a plus

·         Strong data and financial analytics, data management and skills in supply chain and billing environment preferred

·      Prior experience with freight audit, tariffs & pricing agreements preferred

Founded in 1923 and located in Parma, Ohio, CT Logistics offers some of the most exciting and rewarding logistics and software development jobs available in the industry. CT careers maximize your unique skills and encourage professional growth, while providing a total rewards package that delivers outstanding benefits, compensation and training, all while fostering balance between your work life and personal life.