Sr Program Manager, Service Quality

Job Title: Sr Program Manager, Service Quality
Location: 100% Remote
Duration: 8 Months

Job Description
We are seeking a Sr. Program Manager to join the Sales Readiness Go-to-Market (GTM) team, an exciting opportunity to drive tremendous and widespread impact.

Your role is central to the work every person on the Sales Readiness team does - you need to be excellent at collaboration, communication, and relationship building. You will drive operational excellence across the team, lead best-in-class project management and execution, find opportunities for synergy and leverage (across the team and global Sales Readiness), own communication and brand-building, measure results and publish progress, and coordinate large-scale learning programs.

Responsibilities:

• Project management (develop plan, timelines, own completion of milestones) for global Sales Readiness programs
• Create and execute Sales Readiness communication plans
• Own LSS Sales Readiness microsites (type, branding, keeping current)
• Build and publish dashboard of program success (measure and track progress, identify misses, create plan to improve/solve)
• Proactively identify, communicate and mitigate project risks
• Coordination and logistical support for learning programs (offsites, summits, kick-offs)
• Use problem solving skills to logically structure ambiguous problems
• Learn quickly, be proactive, and assume ownership for broad tracks of work

Basic Qualifications:

• Bachelor's Degree
• 6+ years project management experience
• 6+ years of sales experience in a closing role or sales readiness or learning & development or management consulting

Preferred Qualifications:

• Analytical in your approach to understanding business impact of our Sales Readiness programs
• Expertise in project management
• Experience leading multiple projects and successfully meeting deadlines with little supervision
• Strong executive presence including the ability to set clear expectations and hold co-workers accountable for meeting commitments
• Communication (written and oral) - demonstrated ability to write concise, clear, effective emails and build strong presentations
• Strong interpersonal and collaboration skills?
• Attention to detail - strong organization, ability to close the loop, low tolerance for error
• Technologically savvy - experience with an LMS and with SharePoint preferred
• Ability to thrive in a highly collaborative, agile environment
• Strong interpersonal and collaboration skills
• PMP Certified

Suggested Skills:

• Project Management
• Sales
• Communication