Software Support Technician

We are looking for a Software Support Technician to provide hands-on technical support for hardware and proprietary software environments in Phoenix, Arizona. This Long-term Contract position is ideal for someone who enjoys troubleshooting devices, maintaining reliable workstation performance, and delivering responsive end-user assistance. The role supports a mix of Dell and Apple equipment and requires a practical approach to resolving technical issues across connected hardware and software systems.

Responsibilities:
• Diagnose and resolve day-to-day issues involving workstations, peripherals, and related computer hardware to minimize operational downtime.
• Install, configure, and maintain Dell and Apple devices, ensuring systems are set up correctly for user needs and organizational standards.
• Perform cable routing, connection setup, and hardware integration for desktops, peripherals, and other associated equipment.
• Provide support for proprietary software applications, identifying problems, applying fixes, and escalating complex matters when necessary.
• Track service activity, device status, and support findings using organized records and reporting tools such as Excel.
• Assist with hardware measurements, validation, or metrology-related tasks where precision and documentation are required.
• Query or review system data in Microsoft SQL to support troubleshooting, reporting, or basic technical analysis.
• Contribute to updates, replacements, or changes in technical environments as assigned, including hardware and software support activities tied to operational improvements.• Experience providing technical support for computer hardware, peripherals, and associated equipment in a detail-focused environment.
• Hands-on knowledge of Dell Technologies and Apple devices, including setup, maintenance, and issue resolution.
• Ability to complete cable installation and equipment connectivity tasks with accuracy and attention to detail.
• Familiarity with supporting software applications, including proprietary systems used in daily business operations.
• Working knowledge of Excel formulas for tracking, analysis, or support documentation.
• Basic to intermediate experience with Microsoft SQL for reviewing data or assisting with technical problem-solving.
• Strong troubleshooting skills, clear communication, and the ability to manage support tasks independently.