Helpdesk Technician

HYBRID - BOSTON - W2 ONLY -

• 2+ years of professional experience or mix of internships, co-ops, etc
• Associates Degree or equivalent combination of education and experience.
• Impeccable customer service and end user empathy
• Technical proficiency with a variety of software, hardware and applications
• Must be able to multi-task and prioritize well
• Experience using ticketing system to track incidents
• Excellent writing and communication skills
• Demonstrated problem-solving ability Broad range of network and desktop knowledge
• Ability to give verbal instruction patiently to non-technical users
• Higher Ed and/or healthcare experience preferred

Technologies Include: Cisco, Service Now, Windows Active Directory, Microsoft Exchange, Remote Assist, Dame Ware, Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise and Microsoft Explorer 7-10, Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7