Dispatcher

The Dispatcher keeps daily last-mile delivery operations running on time. This role assigns routes to company drivers, monitors deliveries in real time, and resolves exceptions as they happen. The Dispatcher is the central communication point between drivers, station leadership, customer service, and clients. Success is measured by on-time delivery, route completion, and fast, accurate exception handling. 

Hours: 40 standard, however additional hours will be necessary based on customer needs.  

Job Responsibilities: 

• Build and assign daily routes to company drivers using routing and dispatch software, balancing volume, geography, and service windows. 
• Adjust routes in real time for volume changes, callouts, vehicle issues, traffic, and weather. 
• Make route and delivery opportunities available to independent contractor partners through the approved platform and process. 
• Track drivers and deliveries through GPS and telematics, and flag stops at risk of missing their service window. 
• Monitor route progress, scan compliance, and proof-of-delivery completion throughout the shift. 
• Resolve delivery exceptions: failed attempts, address problems, damaged or missing packages, and access issues. 
• Escalate service failures, accidents, and safety incidents to the Operations Manager and Safety team immediately. 
• Serve as the primary contact for drivers during the shift by phone, text, and radio. 
• Coordinate with customer service and client contacts on delivery status, escalations, and special instructions. 
• Serve as the primary contact for drivers during the shift by phone, text, and radio. 
• Coordinate with customer service and client contacts on delivery status, escalations, and special instructions. 
• Keep accurate dispatch logs, attendance records, and delivery reports. 
• Report daily on-time delivery, route completion, and exception metrics to station leadership. 
• Other duties as assigned. 

Qualifications: 

• High school diploma or GED. 
• 1+ year of dispatch, logistics coordination, or delivery operations experience. 
• Working knowledge of routing, dispatch, or transportation management software. 
• Proficiency with Microsoft Excel or Google Sheets and standard office tools. 

Skills: 

• Composure under pressure makes sound decisions quickly when volume, callouts, and exceptions hit at once. 
• Communication: gives clear, direct instructions and stays professional with drivers, clients, and leadership. 
• Problem solving finds a workable fix fast and knows when to escalate. 
• Multitasking: tracks dozens of routes, calls, and messages at the same time without losing accuracy. 
• Geographic awareness: reads maps well and learns the local service area quickly. 
• Attention to detail keeps logs, reports, and records complete and accurate. 
• Accountability: Owns the shift outcome and follows through on every open issue before handoff. 

Physical Requirements/Work Environment: 

The work environment and physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Prolonged sitting and extended use of computer screens, phones, and headsets. 
• Occasional standing and walking on the dock or warehouse floor. 
• Occasional lifting of up to 25 lbs. 
• Work is performed in an office or dispatch area inside an active delivery station, with exposure to warehouse noise, temperature changes, and moving vehicles and equipment. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Total Compensation Package:  

• Competitive Wages & Paid Time Off. 
• 401k starting Day One. 
• Medical, Dental, & Vision Insurance with Optional HSA. 
• Supplemental health insurance. 
• Opportunities for Career Growth 

Equal Employment Opportunity:  

• Yzer is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. 

Yzer is an established, Tampa-headquartered logistics company operating across last-mile delivery, fleet, managed services, and 3PL. That breadth means more paths to move laterally and upward than a single-service carrier offers.