National Commercial Escrow Manager

Commercial Escrow Officer — National / Multi-State (Remote + Travel)

Position Summary
Our client is seeking a seasoned Commercial Escrow Officer with deep national and multi-state closing experience to lead and oversee a National Commercial Escrow Team. This is a senior, hands-on leadership role responsible for driving consistent closing execution across multiple jurisdictions, supporting regional teams, and ensuring best-in-class service for complex commercial title transactions. The position is remote with periodic travel to support teams, clients, and operational needs.

Compensation

• Base Salary: $150,000 – $225,000 (commensurate with experience)
• Competitive overall package, including benefits and potential bonus/incentives (client-dependent)

Key Responsibilities

• Lead, mentor, and develop a national commercial escrow function, including escrow officers/closers and support staff across multiple regions.
• Personally handle and/or quarterback high-complexity commercial transactions across multiple states, ensuring accurate execution and timely closings.
• Serve as a primary escalation point for complex deal structures, documentation, timing issues, and stakeholder coordination.
• Drive consistency and quality through:
  • standard operating procedures (SOPs),
  • closing checklists and controls,
  • best practices across jurisdictions and branches/regions.
• Partner cross-functionally with commercial title, underwriting, legal/compliance, operations, sales, and finance to ensure smooth transaction flow.
• Manage workflow planning, capacity balancing, and performance expectations across regions.
• Maintain strong client relationships with developers, investors, lenders, attorneys, and brokers; represent the company in high-touch transactions.
• Support process improvement initiatives, systems adoption, and reporting/visibility for national pipeline and closing metrics.
• Travel as needed to support onboarding, training, team alignment, key client meetings, and regional operational needs.

Required Qualifications

• Demonstrated experience closing commercial title/escrow transactions across multiple states/jurisdictions (national footprint).
• Proven leadership experience managing or leading teams across different regions (distributed/remote team environment preferred).
• Strong working knowledge of commercial closing documents and transaction types (examples may include: acquisitions/dispositions, refinances, multi-site portfolios, entity/vesting complexities, lender requirements, etc.).
• Ability to operate at both strategic and tactical levels—build the national function while staying capable of stepping into complex closings when needed.
• High attention to detail, strong judgment, and ability to manage multiple high-priority transactions under deadline.
• Excellent communication and stakeholder management skills (attorneys, lenders, internal ops, executives).
• Comfortable working remotely with a high degree of independence and accountability.
• Experience overseeing escrow operations for a commercial title company with a multi-state or national platform.
• Demonstrated ability to standardize processes, implement controls/checklists, and improve consistency across multiple offices/regions.
• Ability to track and communicate performance using basic operating metrics (pipeline visibility, cycle times, workload/capacity, service levels).
• Familiarity with common commercial escrow/title production platforms (varies by organization).

Work Environment

• Remote position with travel (frequency dependent on business needs; discussed during interview process).
• Collaborative, high-performance environment supporting time-sensitive commercial closings nationwide.

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