Housing Services Coordinator

Responsibilities

• Serve as a primary point of contact for tenants, addressing questions, concerns, and requests for assistance.
• Build positive relationships with residents and promote a welcoming, safe, and supportive living environment.
• Assess tenant needs and connect residents with appropriate community resources, including healthcare, mental health services, benefits assistance, food programs, and other social services.
• Assist residents with accessing public benefits, housing-related resources, and community support programs.
• Coordinate tenant activities, workshops, community meetings, and resident engagement initiatives.
• Provide information and referrals to help residents maintain housing stability and improve overall well-being.
• Work collaboratively with property management, social service agencies, healthcare providers, and community organizations.
• Assist with identifying and addressing resident concerns, escalating complex issues to the appropriate staff when necessary.
• Maintain accurate records of resident interactions, referrals, services provided, and follow-up activities.
• Conduct resident outreach and follow up to ensure tenants are aware of available services and resources.
• Support conflict resolution and help address tenant concerns in a professional and respectful manner.
• Assist with organizing community events and programs that encourage resident participation and social connection.
• Maintain confidentiality and comply with organizational policies and applicable regulations.
• Perform additional duties as needed to support the residential community.

Qualifications

• Bachelor's degree in Social Work, Human Services, Sociology, or Psychology required
• Previous experience in tenant services, resident services, social services, case management, community outreach, or a related field preferred.
• Experience working with diverse populations, including low-income individuals, seniors, families, or individuals experiencing housing instability, is a plus.