Field Services Technician

ob description:

Marathon TS is seeking a Field Service Technicians to support simultaneous IT infrastructure projects based out of Herndon, VA. This is a hands-on role supporting both a 500–600 user migration and a Windows 11 refresh. Candidates must be comfortable working in a fast-paced environment with minimal supervision and capable of imaging, deploying, and providing deskside support throughout the lifecycle of both projects.

Primary Responsibilities:

• Image and deploy laptops using MECM (Microsoft Endpoint Configuration Manager) with Windows 11 and Office 365 suite.
• Coordinate with end users for device pickup, replacement, and migration scheduling.
• Join machines to Active Directory and ensure successful domain configuration.
• Provide support before, during, and after deployment (basic troubleshooting and user setup).
• Maintain documentation of completed tasks and ticket updates.
• Assist with general ticket resolution and onsite support as needed.
• Work in collaboration with internal teams to ensure seamless migration and refresh execution.

Required Qualifications:

• Minimum 2 years of experience in field service, desktop support, or related IT role.
• Hands-on experience with MECM for OS deployment and software push.
• Working knowledge of Active Directory (joining machines to the domain, user validation, etc.).
• Strong customer service and communication skills when dealing with end users.
• Ability to operate independently and meet daily deployment targets.
• Reliable, punctual, and able to support a fast-paced rollout with minimal supervision.

Preferred Skills:

• Experience with large-scale Windows 11 deployment projects.
• Familiarity with Office 365 configuration during device setup.
• Exposure to IT ticketing systems (e.g., ServiceNow, Remedy, etc.).

Application Question(s):

• This position requires a clean background, US Citizenship and the ability to pass a drug test.Do you meet this requirement?
• This contract ends Nov 30th are you okay with this?

Education:

• Associate (Preferred)

Experience:

• Desktop: 2 years (Required)
• Active Directory: 2 years (Required)

Ability to Commute:

• Herndon, VA 20170 (Required)

Work Location: In person

Marathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.