Field Service Technician

A Field Service Technician is responsible for installing, maintaining, and repairing equip-ment at client locations, ensuring optimal performance and customer satisfaction. Field Service Technician is responsible for startup, commissioning and some scheduled service of cooling equipment within a data center environment and can promote and maintain excellent customer relations. The Field Service Technician would maintain daily communication with management.  

DUTIES/RESPONSIBILITIES 

• Ability to work unsupervised and capable of making informed decisions to complete tasks as instructed. 
• Provides progress reports on daily/weekly activities. 
• Capable of identifying and reporting the difference between manufacturing and construction deficiency. 
• Starting up, commissioning, maintaining, and/or upgrading equipment maintained by the company in various field locations. 
• Configuring hardware and software components after installation. 
• Performing routine maintenance on air handling equipment, electrical, and pipefitting equipment. 
• Diagnosing, troubleshooting, and repairing mechanical, hardware, software, and system failures when they arise to keep the equipment functioning properly. 
• Providing customer support and education, offering necessary guidance and instruction on how to operate and maintain the equipment. 
• Inspecting and testing functionality of components. 
• Completing detailed reports on services provided, costs, inventory, and other aspects of each project site.   
• Ensuring adherence to safety procedures, policies, and protocols to prevent injury or damage to equipment. 
• Identifying potential upgrades or improvements to customer systems and discussing these options with Field Service Director.  
• Staying updated on technical knowledge and industry developments. 
• Maintaining adequate stock of spare parts and equipment, and reordering supplies when necessary. 
• Collaborating with internal teams to address customer needs, relay important information, and improve service delivery.  
• Performs other duties as assigned. 

TECHINICAL KNOWLEDGE PREFERRED/NOT REQUIRED 

• Understands electrical, mechanical, and control systems.  
• Comfortable rendering on site and phone assistance as needed. 
• Able to read and understand the mechanical and electrical drawings.  
• Able to assemble, install, test, and maintain electrical wiring and equipment, apparatuses and fixtures, using hand tools and power tools. 
• Comprehends and master the fundamentals of temperature and humidity measurement and control in air conditioning units. 
• Able to identify the components and understand how each component works, diagnosing problems associated with the equipment, using meters and other handheld tools to perform maintenance and to troubleshoot. 
• Basic knowledge of Outlook, Excel, Word, etc. 

WORK SKILLS 

• Work effectively both independently and as part of a team. 
• Demonstrate excellent written communication skills. 
• Manage time effectively. 
• Communicate effectively verbally. 
• Handle multiple tasks using basic multitasking skills. 
• Use basic organizational skills to work efficiently. 
• Collaborate effectively with other trades and technicians. 
• Understand and carry out clear instructions from team members in line with management’s direction. 
• Show a strong commitment to expanding knowledge. 

TECHNICAL SKILLS PREFERRED/NOT REQUIRED 

• Electric motors 
• Electric motor controls (disconnects, transformers, etc.) 
• Various types of pumps 
• Intake and exhaust fans 
• Economizers 
• Humidifiers 
• Variable Frequency Drives (VFD) 
• Electrical component troubleshooting 
• Proficiently demonstrate tasks: prime pumps, change out motors, complete wiring using a diagram. 
• Ability to make in-depth site evaluations including environmental temperature and general operating conditions. 
• Capable of rendering service and/or repair and returning unit to full operating conditions. 
• Mechanical aptitude necessary. 
• Soldering 
• Brazing 

ESSENTIAL DAILY JOB DUTIES AND RESPONSIBILITIES 

• Check in with Manager at the end of each day. 
• Complete all company provided forms during and/or at the end of each job. 
• Hand in paperwork and expenses at the end of each trip for processing in sequential order. 
• Collaborate with other Custom Mechanical Systems Members on jobs as needed. 
• Secure parts and tools during and at the end of each day as required. 
• Report all warranty repairs to Field Service Manager and Customer Service Director and provide supporting documentation/pictures. 
• Participate in construction, commissioning, and team meetings as needed. 

ESSENTIAL OVERALL JOB DUTIES AND RESPONSIBILITIES 

• Must be a team player while maintaining independent work initiative. 
• Must be a positive representative of CMS. 
• Must submit expense reports in a timely manner. 
• Must adhere to any non-disclosure policies of customers and workplace. 
• Must communicate any need for additional training or skill practice. 
• Must keep customer work area, as well as own work area clean and neat at the end of the day. 
• Adhere to company policies and procedures and customer site safety requirements. 
• Must present good leadership skills. 
• Must maintain all safety equipment and always adhere to safety rules. 
• Must be able to lift to 50 pounds, climb ladders, use scissor lift, etc. 
• Some travel is required. 
• Good organizational skills and attention to detail. 
• Proficient with Microsoft Office Suite and/or inventory software to maintain records, input data, and create reports. 

EDUCATION AND EXPERIENCE 

• High school diploma or equivalent preferred. 
• Must have a valid state motor vehicle operator’s license. 
• Passport or the ability to obtain a passport. 
• 1-2 years’ experience or HVAC certification. 
• Must be able to pass a drug test, DOD background check, and criminal background check. 
• Construction site experience preferred. 
• Must present proof of US citizenship. 

Physical Requirements:  

• Lifting Capacity: materials weighing up to 50 pounds unassisted.   
• Stamina and Endurance: Usually involve long periods of standing or sitting, often requiring assemblers to remain on their feet for the duration of their shifts, except during breaks.  Good physical stamina is essential. 
• Repetitive Motion: This work often involves repetitive tasks, which can lead to strain.  Field Service Technicians should be able to perform these tasks efficiently while maintaining attention to detail to avoid errors.  
• Flexibility and Adaptability: Field Service Technicians work in various positions, including bending, twisting, and reaching to access different parts of the assembly line. 
• Safety Awareness: Knowledge of safety regulations and the ability to wear personal protective equipment (PPE) is required, as Field Service Technicians work with sharp and/or hazardous materials. 
• Must have manual dexterity to assemble products or machines as directed.  
• Must have excellent hand-eye coordination. 
• Ability to differentiate between colored wires, tabs, and electronic components. 
• Must be able to work in a variety of weather conditions and temperatures at various job site locations.  

Manufacturing company creating cooling units for data centers throughout the states and internationally.