Customer Field Service Support

The Customer Field Service Support role coordinates customer support and field service activities for industrial maintenance services within a centralized dispatch model. Reporting to the Manager, this position supports scheduled preventive maintenance, reactive troubleshooting, installation and commissioning, and mixed service assignments without requiring travel. The role also handles accounting-related information for accurate billing and purchasing.

Responsibilities

• Provide customer support for industrial equipment and maintenance services.
• Coordinate field service activities through a centralized dispatch model.
• Troubleshoot service issues and escalate technical matters as needed.
• Manage work orders throughout the service workflow.
• Prepare and maintain documentation.
• Follow up with customers regarding service activities and resolutions.
• Handle accounting-related information for proper billing and purchasing.
• Support preventive maintenance, reactive troubleshooting, installation and commissioning, and mixed service assignments.

Required Qualifications

• Valid driver's license.

Preferred Qualifications

• Two to three years of recent field service support experience.
• Associate degree or higher.
• Experience with work order management and technical troubleshooting.
• Customer relationship management experience.
• Proficiency with Microsoft Office.
• Strong communication, problem-solving, and time-management skills.