Customer Support Representative II

Job Title: Customer Support Representative II
Industry: Heavy Machine Manufacturing
Location: Johnston, IA
Duration: 24 Months
Work Arrangement: Onsite – 5 Days/Week
Shift: 8-hour shift between 7:00 AM–6:00 PM CT, Monday–Friday. Saturday support: 8:00 AM–12:00 PM 

Description:

Job Summary

We are seeking a Customer Support Representative II to provide frontline customer support, answer product-related questions, resolve customer issues, and deliver excellent service to customers, dealers, and internal teams. The role involves phone support, product information, warranty assistance, order processing, and accurate CRM documentation.