Patient Access and Authorization Coordinator (Medical Front Office)

A growing mental health and wellness clinic in Delaware, OH is looking for a front-office professional who can be the friendly, capable face of the practice. You'll help patients feel welcome, keep their care on track by handling the paperwork and authorizations behind the scenes, and work alongside a clinical team that cares about doing things right. 

What You'll Do 

• Greet and check in patients and help them with digital paperwork and the patient portal 

• Answer calls transferred from the AI answering service, return non-clinical calls promptly, and keep schedules accurate 

• Submit, track, and appeal prior authorizations, and resolve insurance eligibility issues before visits 

• Collect copays and balances and reconcile payments 

• Process records requests, referrals, and releases of information 

• Keep the office stocked, tidy, and ready for patients 

• Follow clinic safety protocols and route all clinical questions to the nurse or provider 

What We're Looking For 

• Medical front-office experience 

• athenaOne and electronic prior authorization experience strongly preferred 

• HIPAA training 

• CPR/BLS certification preferred 

• Calm, compassionate, and detail-oriented, with the ability to handle sensitive information with care and to stay composed when a patient is upset 

• Comfortable with Microsoft Office and learning new systems 

Why This Role 

• A clear path from part-time to full-time, with the chance to be hired permanently by the clinic 

• Meaningful work in a supportive, mission-driven setting 

• Modern tools that take the busywork off your plate 

Clean background check and drug screen are required before starting.