Avaya Engineer

MAJOR BANKING CLIENT IS HIRING FOR AN CONTACT CENTER ENGINEER !!

Job Title: Contact Center Engineer

Location: Charlotte, NC
Work Arrangement: 3 day in office with 2 day WFH
Client Industry: Banking 
Duration: 12 -18 months Contract 
Schedule:  Monday to Friday 

MUST HAVES:

• 8+ years of Call Center Experience
• Strong knowledge of ACM, CMS, Session Manager
• Communication Manager experience
• Proficiency with Aspect, NICE voice recording, IVR, dialers, Genesys IVR and VoIP IVR & Broadsoft
• Knowledge of CTI, LAN/WAN, and switches and routers
• SIP understanding

PLUSSES:

• SIP school certification
• SBC knowledge

DAY TO DAY:

• Responsible for development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs.
• Provide local software and hardware support requiring complex integrated configurations in the areas of;Communications Manager and PBX (call routing, Cisco Unity Connection integration, AES, CMS, one-X), Sonus/Ribbon, LAN/WAN, VoIP, SIP//Session Management//Media Server.
• Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests
• Provide program guidance and develop program timelines from an engineering point of view in partnership with our program delivery team.
• Directly support business initiated projects.
• Direct and communicate with leadership on status of programs and open issues.
• Develop ROM/SOW quotes for projects for equipment placement, licensing.

Hourly Rate: 65$-68$ per hour 
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits: 

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About Us

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.

Ready to Apply?

Apply now or reach out to Mansi Taparia at mansi.taparia@collabera.com for more information. We look forward to speaking with you!