Client Service Specialist
| Verified Pay check_circle | Provided by the employer$20 - $22 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Saint Petersburg, FL 33716 Saint Petersburg, Florida open_in_new |
About this job
Job Description
Client Service Specialist
Location: Madison, NY or St Petersburg, FL (Hybrid - 4 days onsite)
Duration: 6 Months (Contract to hire)
Client Service Specialist is responsible for managing the client journey to ensure exceptional services are provided with quick and accurate turnaround times. This would include engaging assigned team on client onboardings for deposit account and treasury services as well escalating research requests.
Responsibilities include but are not limited to:
Identify customer needs and take proactive steps to maintain positive experience.
Act as the main point of contact for clients within assigned market vertical and take ownership of completion of request.
Foster a culture of partnership and collaboration with internal business partners to drive consistent communication and alignment.
Liaise and advocate on behalf of the client and ensure a continuation of care when additional internal expert involvement is needed.
Identity cross sale opportunities to appropriate line of business partners.
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