SUPPORT CENTER ENGINEER I - MALTA

We are seeking a friendly, curious problem-solver to serve as our Support Center Engineer I, providing Tier 1 and some Tier 2 support to our managed services customers so they always have working technology and can focus on their own jobs. You'll be the person who explains how products work, answers questions about setup, configuration, upgrades, and everyday use, and uses basic diagnostic techniques to find out what's gone wrong, suggest a fix, and hand off the tougher issues when needed. This is an on-site, full-time position in our Malta, NY office, and it's a great fit for someone early in their IT career who takes real pride in treating every customer well.