ServiceNow ITOM Service Mapping Specialist

Job Role: ServiceNow ITOM Service Mapping Specialist
Job Location: Chicago, IL(Remote)
Job Type: Full Time
Salary Range: $100000 to $120000/Annum Full Time Benefits

Key Responsibilities
" Design, configure, and maintain ServiceNow Service Mapping solutions.
" Create and maintain Business Services, Application Services, and Technical Services.
" Develop accurate service maps representing end-to-end application and infrastructure dependencies.
" Configure and troubleshoot ServiceNow Discovery patterns, probes, sensors, and identification rules.
" Analyze and validate dependencies between applications, servers, databases, networks, middleware, APIs, and other infrastructure components.
" Configure Service Mapping entry points, connections, traffic-based discovery, and horizontal discovery.
" Work with MID Servers and ensure proper connectivity between ServiceNow and infrastructure environments.
" Troubleshoot failed or incomplete service maps and resolve discovery and mapping issues.
" Configure and maintain Service Mapping patterns and custom patterns where required.
" Ensure accurate CI relationships and alignment with the ServiceNow CMDB.
" Work closely with CMDB teams to maintain CI data quality and relationship integrity.
" Integrate Service Mapping with ServiceNow Discovery, CMDB, Event Management, and ITSM processes.
" Support application owners and infrastructure teams in identifying service dependencies.
" Perform regular validation and health checks of service maps.
" Identify and remediate stale, duplicate, or incorrect CIs and relationships.
" Support onboarding of new applications and business services into Service Mapping.
" Develop dashboards, reports, and metrics related to service mapping coverage and data quality.
" Participate in ServiceNow upgrades, enhancements, migrations, and implementation projects.
" Maintain technical documentation, mapping standards, operating procedures, and knowledge articles.
Required Technical Skills
" Strong hands-on experience with ServiceNow ITOM and Service Mapping.
" Strong understanding of ServiceNow CMDB and CSDM.
" Hands-on experience configuring Service Mapping.
" Good knowledge of ServiceNow Discovery.
" Experience working with MID Servers.
" Strong understanding of CI classes, attributes, relationships, and dependencies.
" Experience with Service Mapping Patterns and custom patterns.
" Knowledge of entry points, discovery mechanisms, traffic-based discovery, and application dependency mapping .
" Experience troubleshooting Discovery and Service Mapping issues.
" Understanding of Identification and Reconciliation Engine (IRE).
" Knowledge of ServiceNow integrations and REST/SOAP APIs.
" Good understanding of ITIL and ITOM processes